Team Lead Demand & Process Management (f/m/x)

Job description

bonial helps you save time, money and paper! We are a digital advertising partner for offline businesses - we support retailers in their marketing activities and help them find a new audience. Would you like to join and be a part of digitalisation of retail? Bonial is part of Axel Springer SE and is disrupting the retail landscape as the leading "Drive to Store" partner in Germany and France. Through our platforms "kaufDA" and "MeinProspekt" in Germany, and “Bonial” in France, we connect millions of users with their favorite shops and brands—driving real impact every single day. We are in the midst of an exciting growth phase, scaling fast and transforming the way people discover retail. At Bonial, we thrive in a high-performance, fast-paced environment fueled by motivated, results-driven individuals who are passionate about making a difference. If you’re looking to be part of a dynamic team that’s shaping the future of retail, we’d love to meet you. bonial welcomes both full- and part-timers! About the Role: As Team Lead of Demand & Process Management in Central Operations you lead the team acting as the central coordination and process interface for content- and campaign-related initiatives. Your job is to enable the team to turn incoming requests and recurring operational flows into clear standards, structured requirements, and aligned ways of working across Product, Sales, Content, Campaign and QA Operations Teams, while building and developing the team that delivers this. You make sure campaigns and operational processes run consistently by ensuring clarity on inputs, responsibilities and ownership and creating transparency on what needs to change in processes or tools. Your responsibilities: Team Leadership Lead, coach and develop the Demand & Process Management team by setting clear priorities across content- and campaign-related cross-functional initiatives Act as the escalation point for complex, cross-team initiatives and ensure consistent quality and standards across the team's output Represent the team in cross-functional meetings and partner closely with the Head of Central Operations on team direction and resourcing Requirement Structuring & Stakeholder Alignment Structure and clarify content- and campaign-related demands into clear requirements and feasible solutions within the team's domain Align expectations and responsibilities across these stakeholders and keep a clear view of dependencies and handovers Partner directly with Product & Sales as their sparring partner for operational feasibility and expertise Clarify open questions on specific solutions and hand over worked-out initiatives directly to Product Process Definition, Standardization & Documentation Drive the definition and continuous improvement of the team's processes Own high-quality process documentation and ensure standards stay current and usable Identify and drive opportunities to turn manual processes into automated, scalable workflows Insights & Quality Provide visibility through relevant KPIs and recurring insights Use these insights together with QA and operational teams to continuously improve standards and tooling Your profile: Professional Expertise Proven experience leading or mentoring a team, ideally in an operational, process, or project management context Lead multiple, complex, cross-functional projects with full ownership, including steering of all relevant stakeholders General understanding of project management characteristics Soft Skills Strong leadership presence with the ability to align, motivate and develop a team Excellent time management and organizational abilities Strong verbal and written communication skills (both professional and proactive) Highly self-motivated, with the ability to work independently and take ownership of deliverables Collaborative and supportive mindset with an active contribution to team culture and knowledge sharing Resilient and persistent, staying effective under pressure, setbacks or shifting priorities Fluent in English (C1+); German or French at B2+ level is a plus What We Offer: High growth story - Bonial is a high-growth and dynamic company with continuous potential into the future. We are a leading player and a driving force in an industry that is undergoing a massive and a once-in-a-lifetime shift from print to digital. Innovation & tech - we are a high-tech company focused on innovative technology, leveraging AI and other tools to maximize productivity and efficiency. We leverage these tools to continually enhance the performance of our company and our people, while driving results for our customers and users. Exciting environment for professional development - strong support for your professional development, backed-up by a feedback culture to help you identify your strengths and opportunities. Diversity - proud to be an equal opportunity workplace where we aim to enable everyone to show up as their full selves. We are committed to equal employment opportunity and to being a safe space regardless of race, religion, sex, sexual orientation, age, disability, gender, gender identity or gender expression. Wellbeing - we believe mental health is as important as being fit. That's why we're giving you free access to , a mental health app. In terms of physical training, other than our awesome gym in the office, we also cover part of the subscription to the Urban Sports Club. We can also offer you a corporate pension scheme so you don't have to worry about your retirement. Sustainability - together with our Green team, we offer you the opportunity to engage in projects that promote sustainability, environmental development and the impact that we make on our planet. Flexibility - Currently, we have a policy that allows for up to 20% mobile work, which can be conducted from anywhere within Germany, and the option to work from abroad. Additionally, we offer 28 days of holiday. You also get an extra day for each calendar year (up to 30 days) as well as other occasions (moving, working on a social project, etc).* Modern office - Zen Rooms where employees can pray, relax or simply have some quiet time; fully equipped gym in the office, and a roof terrace for amazing social events. Free lunch – whenever you’re at the office, we offer you different lunch options – and it’s all on us! Enjoy your lunch at a nearby restaurant that partners with us! Hot and cold drinks, fruit, regular varied and healthy breakfasts and other snacks at the office are, of course, always available for free for our employees.* Social Culture – which encourages people to start conversations, build relationships and participate together in the community through regular team events. Visa Sponsorship – we provide visa sponsorship for those of you who are eager to join us from outside of Germany. Partner for retail - we empower retailers to reach their customers in the most efficient and effective way possible. We see ourselves as a critical business partner for retail, and as highlighted in our Company Vision, we “Enrich local shopping for everyone. Everyday.” As part of the Axel Springer Group, we also align with the Axel Springer Essentials . If you think you could fit the bill, we'd love to hear from you! You can check out our bonial_people Instagram or read more about bonial culture and tech on Medium . *as per our current Works Agreements