Team Lead – Foundational Platforms

Job description

Key Responsibilities People Leadership Lead, coach and develop a team of Platform Engineers in Romania, building a high-performing, collaborative and customer-focused culture. Conduct regular one-on-one meetings, feedback discussions, coaching sessions and career development conversations, including performance-related topics where applicable. Support recruitment, onboarding and talent development to build a strong and sustainable organization. Promote knowledge sharing, cross-training and continuous learning within the team. Ensure clear objectives, role clarity and accountability for all team members. Build employee engagement, motivation and well-being while creating an environment based on trust, ownership and continuous improvement. Support succession planning and capability development aligned with the organization’s strategic roadmap. Operational Leadership Manage the day-to-day operations of the Romania Foundational Platforms team. Prioritize workload, allocate resources and ensure operational commitments are delivered efficiently. Monitor team performance, service quality and operational KPIs, taking corrective actions where necessary. Lead operational reviews, identify improvement opportunities and drive execution of action plans. Ensure operational readiness for new services, platform changes and service transitions. Coordinate incident response, major operational issues and escalations within the team’s responsibility. Service & Technical Leadership Act as the operational counterpart and matrix-aligned Team Lead for the central Foundational Platforms organization. Ensure close alignment with the Head of Foundational Platforms regarding priorities, governance, roadmap initiatives and operational standards. Build and further develop capabilities in Romania across selected foundational platform services and service components, for example in areas such as: Identity & Access Management Directory Services Certificate Services Access Services Enterprise Job Scheduling Monitoring & Logging Managed File Transfer Ensure reliable operational delivery for assigned platform services and service components operated from Romania. Support service transitions including knowledge transfer, documentation, operational readiness and stabilization. Ensure stable, secure and compliant platform operations aligned with global standards. Drive continuous improvements in monitoring, automation, incident management, problem management, change management and lifecycle management. Ensure operational compliance with security policies, audit requirements and governance standards. Stakeholder Management Collaborate closely with global service owners, architects, infrastructure teams, application teams and external service providers. Build strong relationships across international teams while acting as the primary leadership contact for the Romania organization. Communicate operational status, risks, dependencies and improvement initiatives to management. Balance local team priorities with global platform objectives. Support strategic initiatives and organizational changes affecting foundational platform services. Knowledge, Skills & Experience Leadership Experience in leading, coordinating, coaching or mentoring technical employees within an enterprise IT environment. Demonstrated ability to motivate, develop and retain high-performing employees. Experience with feedback, coaching or employee development discussions; experience with formal performance management processes is an advantage. Strong decision-making and prioritization skills in dynamic operational environments. Ability to build trust, build collaboration and create a positive team culture. Comfortable leading through influence within a matrix organization. Technical & Operational Several years of experience in enterprise IT infrastructure, platform operations or foundational services. Good understanding of foundational IT platform services, with deeper expertise in at least some relevant areas such as Identity & Access Management, Directory Services, Certificate Services, Monitoring, Logging, Automation or comparable enterprise platforms. Experience in managing operational services based on ITIL principles, including Incident, Problem, Change and Service Management. Experience with service transitions, operational takeovers and knowledge transfer. Understanding security controls, governance and compliance requirements. Experience with operational KPIs, service reporting and continuous improvement initiatives. Personal Competencies Excellent communication and stakeholder management skills. Strong analytical and problem-solving abilities. Structured, reliable and highly organized way of working. Ability to manage competing priorities while maintaining service quality. Customer-oriented mindset with strong ownership and accountability. Comfortable working in an international and matrix-based organization. Very good English language skills; German is considered an advantage.