Team Lead Internal Sales

Job description

Signicat is a pan-European digital identity company that makes it easy and safe for organisations to know who they are interacting with online. Using our proprietary technology, we help companies and public organisations securely verify the identities of people and businesses, authenticate users, and enable compliant electronic document signing, so their customers can access services and complete online processes with confidence. Today, Signicat employs over 530 people across 20 offices in 15 European countries. We work with leading banks, fintechs, telcos, public authorities, healthcare providers, and enterprises across retail and mobility to deliver trusted digital identity and onboarding solutions at scale. Joining Signicat means contributing to a mission that has a real impact on how society works and trusting each other in an increasingly digital world. The Role As our Team Lead Internal Sales, you will drive both revenue growth and team excellence. Reporting directly to the Country Manager, you will balance active, hands-on sales execution with departmental planning, budget management, and operational oversight. This role is equal parts hands-on sales and high-impact leadership. In addition to driving sales opportunities firsthand, you will recruit, coach, mentor, and inspire a talented internal sales team to hit ambitious KPIs within a supportive and winning culture. Key Responsibilities People Leadership: Directly manage, coach, and inspire the Internal Sales team. You will lead hiring, onboarding, continuous training, performance evaluations, and career development. Strategy & Planning: Translate regional departmental objectives into concrete, structured annual team plans, setting clear priorities and allocating resources effectively. Operational Excellence: Oversee the day-to-day work, optimize sales processes and "ways of working," and manage the distribution of customer accounts within the team. Performance Tracking: Monitor team budgets, track key performance indicators (KPIs), and maintain regular, structured team meetings and 1-1 sessions. Cross-functional Collaboration: Build strong relationships with cross-functional teams to align sales efforts, escalate strategic concerns when necessary, and ensure a seamless customer journey. Who You Are You are a customer-centric leader who loves seeing people grow. You strike the perfect balance between strategic execution and hands-on, empathetic leadership. You thrive in fast-paced tech environments and possess: Customer-Centricity: A deep passion for driving exceptional customer engagement and experiences. Strategic Thinking: The ability to look at the big picture, spot trends, and translate them into operational strategies. Collaborative Spirit: Excellent relationship-building skills to work effectively with both internal stakeholders and external clients. Results-Orientation: A self-motivated attitude driven by meeting targets, driving business growth, and celebrating team wins. Continuous Learning Mindset: An eagerness to stay ahead of SaaS industry trends, trust technologies, and product developments. Requirements A Bachelor’s degree in a relevant field (or equivalent practical work experience). 3+ years of managerial/leadership experience in a customer-facing role, ideally within a SaaS or B2B software environment. A proven track record of nurturing and building strong, long-lasting customer relationships. Excellent verbal and written communication skills in Dutch. Strong problem-solving abilities and a proactive, analytical mindset. Great-to-haves (Nice-to-have, but not a must!) Experience working with Salesforce to manage sales pipelines and customer data. Familiarity or prior experience with digital identity systems, such as DigiD or eHerkenning . What we offer: Your tech, your way - choose the tech gear that aligns with your comfort and meets your preferences Hybrid work style - collaborate with the team in-office several days a week and embrace the flexible work model Work-life balance - enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones. Rotterdam: Modern workplace - a cosy office located in the heart of Rotterdam near the central station, with daily lunches provided to keep you fueled throughout the day and so much more! Continuous growth - quarterly development talks, a dedicated time during working hours each week for training and development, defined career paths and internal mentorship opportunities Customised onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning Be part of an international team - the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country Give back to the community - option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about Empowering feedback culture - by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together