Team Lead IT Project Management

Job description

As Team Lead IT Project Management , you own the performance and development of the IT project management team within our Customer Success organization. Your team coordinates the implementation of our global network security solutions across international organizations, and you lead the project managers who deliver it. Within project governance, you step in directly on escalations. Open Systems configures, ships and installs the required Service Delivery Platform in all of the client's locations and offers lines for on-site connectivity. Beyond delivery, you own how project management works as a discipline inside the CCO organization and the development of the project managers themselves. On a customer escalation, you protect two things at once: the customer relationship, and your own team, absorbing pressure so your project managers can deliver - while holding the company's position where it counts. We are looking for a strong leader who: Has a clear bias for action and the energy to lift the team around them Steps up toward customers and internally and knows when to push and when to hold. That judgment is tested with customers, across the organization, and within the team Builds a high-performing team and holds people accountable while keeping their trust Leads through credibility and care, not force Turns vision into practical delivery You have relevant work experience in IT and an ETH, university or FH degree in Computer Science or a related field (sciences), are fluent in German and English, and enjoy the combination of technology, leadership and communication. What we need from you first: Experience leading, mentoring, or building a team, with formal people leadership a strong plus Structured, analytical thinking and the ability to bring order to complexity A solid command of project management, enough to set the standard, step in when governance requires it, and judge the work with authority You also bring: Readiness to travel within the DACH region and occasionally worldwide (required) Experience in IT project consulting and IT project management Qualifications such as PMP, CAPM and/or Prince2 are desired Experience with global networks and internet service providers Conceptual knowledge of basic network security concepts and practices A feel for the commercial and relationship side of working with ISP partners, including negotiation, is a welcome addition What We Offer Want to join a team that enjoys making secure connectivity simple for our customers? You’ll be among people who believe in: Caring PASSIONATELY about keeping our customers safe – We’re dedicated to solving problems. Whatever it takes. Thinking UNCONVENTIONALLY to stay ahead – The world never fails to surprise us. So let’s surprise it first. Doing the hard work to make things SIMPLE – Craft and hone something that delights in its simplicity. Working COLLABORATIVELY to build success – The power of the team will always make us faster and better. As a testament to this, Open Systems has been recognized as an outstanding place to work. You’ll be surrounded by smart teams who enrich your experience and provide opportunities you will need to develop your skills and advance your career. We look forward to receiving your online application (please note that you need to compress your application into two attachments). Only direct applications will be considered. Come as you are! We are looking for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Open Systems welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status. About Open Systems Open Systems is about secure connectivity made easy, combining SD-WAN, Firewall, SWG, CASB, and ZTNA into a framework that supports secure connectivity across cloud and hybrid environments and locations. Open Systems Managed SASE provides a comprehensive SASE solution through an easy-to-use customer portal, underpinned with a unified data platform to drive future innovation, all delivered as a 24x7 managed service.