Team Lead Microsoft Dynamics 365 IT Operations (m/f/d)

Job description

Join Liebherr, a global leader in engineering and manufacturing, as we advance our digital transformation journey. We are looking for a motivated Team Lead Microsoft Dynamics 365 IT Operations (m/f/d) to support and operate our global CRM and Field Service platform (OneCRM), based in our IT Shared Service Centre (LSS) in Madrid. In this role, you will lead the day-to-day IT operations of Microsoft Dynamics 365 (Customer Engagement) and its Azure-based integrations, ensuring system stability, service quality, and business continuity. You will combine hands-on operational expertise with team leadership, acting as the central point of coordination between business users, support teams, and technical stakeholders. This is an excellent opportunity to take ownership of a business-critical platform in a global environment, while contributing to the continuous improvement and stabilization of a modern CRM and Field Service solution. The working location for this position will be in Madrid city, where we operate a hybrid model, requiring at least 40% of the working time on-site. Please note that response times to your application may be longer than usual from 30 July to 14 August, as many of our employees will be out of the office during this period. Thank you for your understanding. Creating passion: your responsibilities Lead the day-to-day IT operations of Microsoft Dynamics 365 (CRM) and related Azure integrations, ensuring system stability and service continuity. Manage and coordinate incident management, service requests, and ticket handling, ensuring timely resolution and high-quality support. Act as the main operational interface between business users, support partners, developers, and infrastructure teams. Provide hands-on support, including troubleshooting, user administration (roles, access), and issue follow-up. Monitor and support interfaces and integrations between Dynamics 365, SAP, master data systems, and other connected applications. Support deployment and release activities from an operations perspective, including environment checks and release validations. Maintain and improve operational documentation, procedures, and knowledge base content. Identify recurring issues and drive service stabilization, root cause analysis, and continuous improvement initiatives. Translate operational findings into improvement actions, change requests, and problem management activities. Lead and coordinate a small operations team (approx. 2–5 people), managing workload, priorities, and escalation handling. Coach and support team members, fostering a high-quality, service-oriented, and collaborative working environment. Contributing your strengths: your qualifications Bachelor’s degree in Information Technology, Engineering, or a related field. 5–8 years of experience in IT operations or application support, ideally in Microsoft Dynamics 365 / CRM / Power Platform environments. Proven experience in operating and supporting business-critical applications, including incident, problem, and change management processes. Strong understanding of Microsoft Dynamics 365 (Customer Engagement) and related technologies (Power Platform, Azure integrations). Experience in troubleshooting across application, integration, and interface layers. Practical knowledge of Azure-based integrations and how to manage and coordinate interface-related issues. Experience with ticketing systems, monitoring tools, and operational reporting. Experience in leading or coordinating a small team, with the ability to guide, motivate, and support team members. Strong analytical and problem-solving skills, with a structured and service-oriented mindset. Excellent communication skills, with the ability to interact effectively with both business users and technical teams. Experience working in international and cross-functional environments. Fluent in English (written and spoken); additional languages (e.g., Spanish or German) are an advantage. Willingness to travel internationally (up to 30%) as required. Our commitment to you: your benefits At Liebherr, we believe people are at the heart of our success. As part of our international team, you’ll enjoy a secure role in a family-owned company that values innovation, collaboration, and long-term career growth: Competitive compensation and benefits package that recognizes your expertise. Flexible and hybrid working model. Creative freedom and responsibility to shape processes and solutions in our global transformation. Continuous learning and development with tailored training and certification opportunities. Meal vouchers. Life and accident insurance. Option to include a premium private health insurance package as part of the flexible remuneration. A safe, stable and international workplace within a trusted family business that invests in people. Please note that we can only accept applications submitted through our website, using the online application form. Please note that we do not accept applications via recruitment agencies for this position. Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Karoliina Rissanen. One Passion. Many Opportunities. The company Liebherr is a family-run technology company that is not only one of the largest construction machinery manufacturers in the world, but also offers high-quality, user-oriented products and services in many other areas. The Group employs nearly 50,000 people in more than 140 companies on all continents. Location Liebherr IT Shared Service Centre Ibérica, S.L. Parque Norte. Alamo building Serrano Galvache, 56 28033 Madrid Spain (ES) Contact Karoliina Rissanen