Team Lead of Content Moderators

Job description

**This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Team Lead of Content Moderators based in Australia.** The Team Lead of Content Moderators will oversee day-to-day moderation operations while ensuring high standards of accuracy, productivity, consistency, and policy compliance. You will support moderators with complex and sensitive cases, provide clear guidance, and reinforce effective enforcement practices. The role combines people leadership, performance monitoring, workflow coordination, quality assurance, and trend analysis. You will help identify recurring moderation challenges and collaborate with senior stakeholders to improve policies, processes, and enforcement strategies. The position requires strong judgment and professionalism when handling high-risk content and difficult decisions. This is an opportunity to lead a remote team in a fast-paced environment where trust, safety, and content quality are critical. ### Accountabilities: - Supervise daily content moderation operations, ensuring team members consistently meet accuracy, productivity, quality, and compliance standards. - Provide guidance and support on complex or sensitive moderation cases, helping team members interpret policies and apply them consistently. - Monitor individual and team performance using relevant moderation metrics, identifying performance gaps and providing constructive feedback. - Assist with scheduling and workflow management to maintain balanced workloads, efficient operations, and timely completion of moderation tasks. - Support onboarding and training activities, helping new team members develop strong moderation practices and reinforcing continuous learning. - Collaborate with senior leads and managers to identify and report moderation trends, enforcement challenges, policy gaps, and opportunities for improvement. - Conduct regular content audits and quality reviews to assess moderation decisions, improve consistency, and identify areas requiring additional guidance. - Act as an escalation point for team members, helping resolve complex moderation issues and providing appropriate recommendations. - Reinforce trust and safety standards when dealing with sensitive content, including hate speech, violent extremism, self-harm, fraud, exploitation, and misinformation or disinformation. - Contribute to continuous improvements in moderation workflows, enforcement strategies, and operational processes. - Maintain a professional, supportive, and accountable team environment focused on quality, consistency, and responsible content decisions. **Requirements:** - 2–4 years of leadership experience in compliance, regulatory affairs, policy, content moderation, trust and safety, or a closely related field. - Demonstrated ability to lead, coach, and support team members while maintaining clear performance and quality standards. - Strong integrity, professionalism, and sound judgment when handling sensitive, high-risk, or potentially harmful content. - Ability to interpret, apply, and explain platform policies consistently across different moderation scenarios. - Experience monitoring and analyzing moderation or operational data, identifying trends, performance gaps, and opportunities for improvement. - Strong written and verbal English communication skills, with the ability to provide clear instructions, feedback, and guidance. - Strong decision-making and problem-solving skills, particularly when dealing with complex or ambiguous cases. - Ability to work effectively in a fast-paced remote environment while managing competing priorities. - Comfortable working with adult-oriented content and sensitive subject matter, including material associated with 18+ services. - Strong computer skills and the ability to work confidently with digital tools and moderation systems. - Collaborative mindset with the ability to work effectively with senior leads, managers, and cross-functional stakeholders. **Benefits:** - Compensation of up to USD $1,200 per month. - Fair bonus system. - Paid vacation days. - Paid sick leave. - 100% remote work-from-home arrangement. - Opportunity to work with a globally operating company in the eCommerce and digital content space. - Learning and development programs. - Sports and wellness program. - Friendly, collaborative, and international team environment. - Opportunity to develop leadership, trust and safety, and content moderation expertise.