Team Lead, Office Services

Job description

Keyera Career Opportunity Why Keyera? It’s our purpose-driven culture, benefits, and people. From flexible, customizable benefits and an employer-funded pension plan to our Keyera Connects social investment program and paid employee volunteer days, we’re focused on empowering our people and communities. When you work with us, you'll enjoy: Flexible Benefits to meet your individual and family needs, including $3,500 plus 4.5% of base salary each year to customize your benefits and investments Saving plan options, including an Employee Share Purchase Plan, RRSP, and TFSA Defined Contribution Pension Plan funded by Keyera up to 10% of base salary Wellness Personal Spending Account of $750 per year to cover wellness expenses Paid vacation and eight flex days each year Two paid volunteer days each year to support the causes that are most important to you Employee Family Assistance Program with a variety of support resources from professional counselling to financial planning support and more. Role/Location Specific Keyera’s Northern Allowance is a tiered incentive program based on years of service, currently offered to employees working at the following locations: Grande Prairie Office, Wapiti, Simonette, Gold Creek, South Cheecham, and Fox Creek Terminal. This information reflects the current state of the program and may be subject to change over time. Please note that compensation and benefits may be different based on the work location, position, and a candidate's experience and qualifications. Job Type: Permanent THE POSITION Keyera is looking for a welcoming, highly organized and service-driven leader who takes pride in creating an exceptional workplace experience. As Team Lead, Office Services in our Calgary head office, you will lead a team of five professionals and ensure employees, leaders and visitors receive responsive, thoughtful and seamless office support. You are approachable and hands-on, anticipate needs before they arise, and bring composure, structure and exceptional follow-through to a fast-paced environment. You will thrive in this role if you: Create a warm, welcoming experience and genuinely enjoy helping others. Set a high standard for responsive, thoughtful and consistent service and a well-maintained office space. Bring exceptional organization, attention to detail and reliable follow-through. Anticipate needs, resolve issues proactively and remain effective under pressure when priorities shift. Lead with accountability and an approachable, hands-on, supportive style. Collaborate naturally across teams, adapt your approach to different audiences and create positive, respectful working relationships. Lead with a people-first mindset while building trusted relationships across all levels of the organization. RESPONSIBILITIES Provide visible, approachable day-to-day leadership to the Office Services team, setting clear service standards, coaching performance and fostering a collaborative, team-based approach to responsive, high-quality service. Develop and implement office guidelines, procedures and protocols that improve productivity and service delivery while ensuring compliance with health and safety standards and company policies. Oversee daily administrative support and front desk operations, including reception, meeting rooms, mailrooms, kitchens, supplies and equipment, to ensure efficient workflows and a welcoming, well-maintained workplace. Anticipate workplace needs and resolve service issues proactively, remaining composed and solutions-focused as multiple requests require attention. Build trusted relationships with employees, Executive Assistants, leaders, vendors and other internal stakeholders through clear communication, responsiveness and reliable follow-through. Partner with project teams on corporate office relocations, planning and logistics; manage routine office moves and restacks, including workstation reconfigurations and ergonomic assessments. Coordinate office maintenance, repairs and facility requests with building management, minimizing disruption through proactive planning and communication. Manage office services vendors and support the annual budgeting process, maintaining oversight of expenditures and identifying cost savings, efficiencies and opportunities to maximize service value. Provide catering expertise and coordination for internal business units, ensuring professional, timely and high-quality support for meetings, events and executive requirements. Administer Calgary office parking, the corporate travel program and the Envoy reception tool with accuracy, responsiveness and attention to detail. Ensure the physical and digital flow of all incoming and outgoing mail, couriers and package deliveries for employees across North America. For the next six to eight months, oversee consistent service delivery across two corporate office locations until relocations finalized. Support executive-level staff as needed, including scheduling meetings, preparing reports and handling sensitive information and requests with sound judgment and professionalism. QUALIFICATIONS Minimum 8 years of demonstrated experience leading a service-oriented team in office services, hospitality, workplace experience, facilities or a related environment. A strong record of owning service delivery, responding promptly and following requests through to resolution. Professional, approachable, and people-first leadership style with the ability to coach, engage and hold others accountable. Exceptional organizational, problem-solving and time-management skills, with the ability to anticipate needs, manage multiple competing priorities in a fast-paced environment and maintain strong attention to detail. Exceptional collaboration and interpersonal skills, with the ability to listen actively, communicate with warmth and clarity, navigate differing perspectives and build trusted relationships across all levels of the organization. Discretion and professionalism when handling confidential or sensitive matters. Proficiency with Microsoft Office and workplace or office-management systems. Experience supporting a large corporate office, executive population and/or multi-location operation. Experience with office moves, vendor management, budgeting, corporate travel and workplace technology. Facilities Management Professional Designation from IFMA (International Facilities Management Association) is considered an asset. Posting Expiry Date: Sept 15, 2026 At Keyera, we embrace collaboration, inclusion, and a workplace that is as diverse as the communities we serve. Our values foster an environment for every person to bring their whole self to work. We offer a well-rounded total compensation package and a comprehensive benefits program designed with the well-being and empowerment of our employees and their families in mind. If you are interested in an opportunity to join a winning, purpose-driven culture then you’ll enjoy a career with us. We thank all applicants for their interest; however, only those considered for an interview will be contacted.