Team Lead, Office Services

Job description

Dentons is designed to be different. Our Firm leads the way in a rapidly changing legal marketplace. We challenge the status quo and deliver consistent results as well as uncompromising quality and value to our clients. Our global presence is renowned as a Firm with over 21,000 individuals in more than 200 offices serving clients across 80+ countries. Dentons Canada is committed to its people and communities. We are consistently recognized as an employer of choice having received numerous awards including being selected as one of Canada’s Top 100 Employers (2026). Canada’s Top Employers for Young People (2026), and Canada’s Best Diversity Employers (2026). This role is an opportunity for you to join Canada’s Global Law Firm, a firm that offers opportunities to build your career while growing your skills and deepening your expertise. POSITION SUMMARY The Vancouver office is seeking an experienced and service-oriented Office Services Team Lead to join its busy and fast-paced Office Services team. This is a hands-on working lead role that combines day-to-day operational responsibilities with team coordination and support. The Office Services Team Lead is responsible for coordinating the daily workflow of the team and ensuring that high-quality, timely and responsive support is provided to lawyers and staff. This role has a strong focus on document production and related services, including coordinating print, copy, scanning, binding and other document service requests, while also supporting the broader operational needs of the office. The Team Lead will both work alongside and oversee the Office Services team, providing day-to-day direction, assigning and prioritizing work, training and mentoring team members, and stepping in to complete work as required. This role requires someone with strong office services experience who understands the demands of a professional services environment and can effectively balance competing priorities while maintaining a high level of client service. The position reports to the Director of Finance and Operations and is scheduled to work 9:00 am to 5:00 pm, Monday to Friday in the office. KEY RESPONSIBILITIES Provide day-to-day coordination and supervision of the Office Services team, assigning and prioritizing work based on deadlines, workload, and team capacity. Work alongside the team to complete Office Services requests, providing hands-on support during busy periods and ensuring work is completed accurately, efficiently, and on time. Coordinate and oversee document reproduction services, including high-volume printing, copying, scanning, binding, finishing, document preparation, and related requests. Address issues as they arise, resolving matters in the moment where appropriate, providing timely and constructive feedback to team members, and escalating issues to the appropriate level when additional support, guidance, or intervention is required. Review and prioritize incoming requests, ensuring urgent and time-sensitive work is appropriately assigned and followed through to completion. Serve as a resource to lawyers, legal assistants, and staff regarding document services, printing, courier, postage, and other Office Services requirements. Train, coach, mentor, onboard, and cross-train team members on processes, equipment, systems, service standards, and best practices. Monitor team workload and coordinate coverage, including vacation, absences, and periods of increased demand, to maintain service levels and deadlines. Provide troubleshooting support for Office Services equipment and coordinate servicing, repairs, and technical escalations with vendors or appropriate support teams. Monitor Office Services supplies and coordinate the timely ordering of paper, toner, binding supplies, and other materials. Work collaboratively with Facilities, Hospitality, Reception, IT, and other Business Services teams where requests overlap or require coordination. Identify and implement opportunities to improve workflow, efficiency, processes, and overall service delivery. Maintain a high level of confidentiality and professionalism when handling sensitive firm and client information. Perform other Office Services duties and special projects as required. QUALIFICATIONS 5+ years of experience in office services, document or print services, or a similar role, preferably within a law firm or professional services environment. 1+ year of supervisory experience. Experience working in a high-volume environment with competing priorities, tight deadlines, and time-sensitive requests. Strong knowledge of document reproduction and production processes, including high-volume printing, copying, scanning, binding, finishing, and document preparation. Working knowledge of courier and postage services, including preparing and processing outgoing mail and courier shipments, selecting appropriate service levels, tracking deliveries, and familiarity with Canada Post and major courier providers. Experience operating and troubleshooting commercial office equipment, including high-volume printers, copiers, scanners, and finishing equipment. Strong organizational and prioritization skills, with the ability to effectively delegate work and adjust to changing demands. Exceptional communication and interpersonal skills, with a professional, collaborative, and service-oriented approach. Ability to remain calm and effective under pressure and exercise sound judgment when resolving issues or determining when escalation is required. Proficiency with Microsoft Office and the ability to quickly learn new systems, equipment, and technology. Ability and willingness to work as a hands-on team lead, spending a significant portion of the day performing Office Services duties alongside the team. Ability to safely perform the physical requirements of the role, including lifting and carrying boxes, paper, and supplies weighing up to 40 lbs. (18 kg), as well as bending, moving materials, and handling office equipment. Flexibility to work alternate hours, including 8:00 a.m. to 4:00 p.m., and occasional overtime as required. We thank all applicants for their interest, however, only those selected for an interview will be contacted. This role is a new position. The target salary range for this position is $60,000 – 70,000, commensurate with the successful candidate’s skills, experience, and qualifications. Dentons is committed to equitable and competitive compensation. This target range falls within our internal salary ranges, which are based on comparable roles in the external market. We strive to hire, promote, and transfer individuals at the entry point of the range, with consideration given to prior experience, relevant skills, and market conditions. We recognize that rewarding exceptional talent goes beyond salary. Our comprehensive total rewards package includes inclusive and flexible benefits that support the wellbeing and development of our people. This includes extended health and mental health benefits, paid time off, retirement savings plans, a fitness subsidy, parental leave top-up, and more. In addition, our learning and development programs—such as mentorship opportunities, employee networks, and leadership development initiatives—are designed to support personal and professional growth. At Dentons, all candidate screening, assessment, and hiring decisions are made by people. From time to time, we use AI-enabled tools to assist in enhancing our recruitment process and materials; however, these tools do not screen candidates or make hiring decisions. Note: Availability of benefits and programs may vary depending on your location and employment type and may be subject to eligibility criteria. Dentons reserves the right to modify or discontinue offerings, in whole or in part, at its discretion and without prior notice. Equal Opportunity Statement At Dentons Canada, inclusion, diversity, equity and accessibility (IDEA) are not just ancillary values, they are foundational to our business. We believe that IDEA is essential to the shared success of our team and our clients. Our forward-thinking and inclusive culture supports the professional development of all our people, enhances the leading services we offer to our clients, and informs our commitment to make a positive impact in the communities where we live and work. As a testament to our commitment to IDEA, we have been recognized as one of Canada’s Best Diversity Employer’s for 15 consecutive years (2011-2026), as well as one of Canada’s Top Employers for Young People (2026) for the eighth time. Dentons Canada is an equal opportunity employer, and we welcome your application. All employment decisions, including hiring, will be made without regard to age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender identity, marital status, place of origin, race, sexual orientation, or any other characteristic protected by applicable human rights legislation. We are committed to providing you with an inclusive, barrier-free, and accessible workplace to support your success. Should you require accommodation during the recruitment process, for example as a result of a disability, please contact us at .