Team Lead, Order Management (Australia, New Zealand)

Job description

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People. At Elanco, we pride ourselves on fostering a diverse and inclusive work environment. We believe that diversity is the driving force behind innovation, creativity, and overall business success. Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights. Making animals’ lives better makes life better – join our team today! Your Role: Team Lead, Order Management (Australia, New Zealand) Lead and oversee the end-to-end order management operations for assigned APAC affiliates, ensuring delivery in compliance with company policies, financial controls, and statutory requirements. Be accountable for the day-to-day performance, service delivery and governance of a work unit, ensuring alignment with business objectives Drive operational excellence by connecting people, processes, and systems to enhance customer experience and strengthen order-to-cash outcomes. Act as a change leader and advisor, influencing both team members and management on improvements and operational decisions. Your Responsibilities: Operational Leadership & Execution Oversee the full order-to-cash cycle, including order processing, fulfillment coordination, billing, and issue resolution. Ensure accuracy, timeliness, and compliance across all operational activities within the team. Manage workload distribution and ensure optimal resource utilization within the work unit. Monitor and ensure achievement of SLAs, KPIs, and service delivery targets Team Leadership & People Management Provide formal supervision and direction to the team, including coaching, mentoring, and performance management. Build team capability through structured training, knowledge sharing, and continuous development. Foster a collaborative, high-performance culture focused on accountability and customer service excellence. Stakeholder Management and Influence Act as primary escalation points for complex customer or operational issues. Influence internal stakeholders and management on key decisions impacting order management processes and customer outcomes. Collaborate cross-functionally (logistics, finance, and commercial teams) to resolve systemic issues impacting revenue and customer satisfaction. Decision Making & Problem Solving Make operational decisions for the work unit and provide input into broader business decisions Identify, analyze, and resolve complex or non-standard issues with minimal precedent Serve as a subject matter expert and consultant for escalations and process challenges Process Improvement and Governance Lead process improvement initiatives, including automation, standardization, and efficiency enhancements Ensure strong adherence to SOX Controls, audit requirements, and internal compliance frameworks Drive continuous improvement culture and proactively challenge existing processes. Project & Transformation Support Lead and coordinate smaller projects and contribute to larger transformation initiatives. Drive implementation of system enhancements and process optimization programs What will give you a competitive edge (preferred qualifications): Strong leadership and supervisory capabilities with ability to manage and develop a team Broad and deep knowledge across order management processes and related finance functions. Strong decision-making skills with accountability for operational outcomes Advanced problem-solving capability, including handling ambiguous and complex scenarios Excellent stakeholder management and influencing skills across all organizational levels. High customer orientation with ability to align resource to deliver business outcomes Continuous improvement mindset with a proven ability to drive change initiatives. What You Need to Succeed (minimum qualifications): Diploma/Degree in Finance/Accounting or Business Administration with > 8 years of related industry experience or equivalent in Order Management or other accounting function in an MNC or Shared Service. Proficiency, knowledge, and understanding of Order Management and Accounting Functions Proficiency, knowledge, and experience of operating ERP system SAP module and MS Office Tools, particularly Excel, PowerPoint, and Outlook. Experience using ServiceNow or Salesforce is a plus but not required. Experience in leading teams, managing KPIs, and driving operational performance Exposure to Lean/Six Sigma or continuous improvement methodologies is preferred. Proficient in English is mandatory; multilingualism is required if you support Japan, Korea, Taiwan, China, Thailand and Vietnam Additional Information: Travel: Not required Location: Mutiara Damansara, Petaling Jaya Don’t meet every single requirement? Studies have shown underrecognized groups are less likely to apply to jobs unless they meet every single qualification. At Elanco we are dedicated to building a diverse and inclusive work environment. If you think you might be a good fit for a role but don't necessarily meet every requirement, we encourage you to apply. You may be the right candidate for this role or other roles! Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status Elanco may use automated tools, including AI, to support parts of our recruitment process, such as reviewing applications against job‑related criteria and/or transferrable skills. These tools help ensure a consistent, structured evaluation, but they do not make hiring decisions. All decisions involve a human reviewer. For more information on how we handle personal data, please see our Elanco Workforce Privacy Notice.