Team Lead, Post Sales Recruiter

## Build a Safer World. TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure. "At TRM, we believe the people we hire will determine how far and how fast we can go in our mission to build a safer world for billions of people. That’s why we’re building a Talent team that sees recruiting as a craft and a competitive advantage, people who challenge assumptions, move with urgency, and are energized by building exceptional teams to solve incredibly hard problems. If that sounds like you, we’d love to meet you." – [Alicia Strait](https://www.linkedin.com/in/alicias11/), VP of Talent, TRM Labs Once TRM wins a customer, our Post-Sales, Investigations, and Compliance teams are what turn that relationship into real impact. These teams help agencies build cases, help institutions manage risk, and help customers get lasting value from our platform. As a **Team Lead, Post-Sales Recruiter,** you’ll own TRM’s most strategic and mission-critical searches across Customer Success, Global Investigations, Compliance, and Revenue Operations while serving as a mentor and force multiplier for the recruiting pod. You’ll manage your own requisitions while also driving team initiatives, strengthening operating rhythms, sharing best practices, and helping recruiters perform at their best. As the day-to-day peer leader closest to the work, you’ll support prioritization, calibration, problem-solving, and execution while reducing operating overhead for the manager. Your success will be measured by the quality, velocity, and business impact of your hires—as well as your ability to mentor teammates and elevate the performance of the broader pod. **How this role differs from a Senior or Staff Recruiter:** You’ll own not only your searches, but also the operating rhythm, unblocking, experimentation, and outcomes of the broader post-sales recruiting pod. You’ll set the standard for exceptional partnership with executive stakeholders and model excellence for the team. **The impact you'll have:** *Leading the pod:* - Run executive level Post-Sales hiring syncs, driving the cadence, priorities, and follow-through for the team and its hiring managers. - Represent the Post-Sales pod in headcount and workforce-planning discussions with Talent leadership, bringing the on-the-ground view from being closest to the department leads. - Bubble up what's happening across the Post-Sales recruiting team — risks, wins, market signals, and blockers — so the manager and VP stay informed. - Drive solutioning and experimentation with the team, testing new sourcing angles, processes, and ideas and unblocking searches when they stall. - Help the team execute on retros and decision docs, turning what you learn into durable improvements. - Shape and roll out new processes and changes to the pod: when the team adopts a new way of working, much of it comes from you. *Owning your own searches:* - Own full-cycle recruiting for senior and business-critical roles across Customer Success, Global Investigations, Compliance, Revenue Operations, and adjacent GTM/business functions. - Act as a strategic talent partner to executive stakeholders; advising on market dynamics, candidate calibration, hiring strategy, and close approach. - Build and execute targeted sourcing strategies that identify, engage, and close exceptional post-sales talent from high-growth technology, fintech, crypto, public sector, and financial services environments. - Develop deep market maps for priority searches that include competitive talent, high-performing corporate functions, and referral-driven networks. - Create an exceptional candidate experience for senior and specialized talent, so every touchpoint reflects TRM's talent bar, mission, and operating principles. - Use data, market insight, and funnel conversion metrics to diagnose search health, influence hiring teams, and adjust strategy in real time. - Serve as a craft leader on the Talent team, raising the bar for sourcing, stakeholder management, candidate engagement, and strategic search execution. **What we're looking for:** - 10+ years of recruiting experience, with 7+ years of experience owning post-sales searches in high-growth technology companies. - Experience leading or setting direction for a recruiting pod including running hiring syncs, unblocking other recruiters' searches, and driving team experimentation — whether or not you've formally managed people. - A track record of taking operating overhead off a manager's plate: owning team cadence, process rollouts, retros, and decision docs so the group runs as a tight unit. - Proven success hiring senior and specialized talent across Customer Success, Global Investigations, Compliance, Revenue Operations, and adjacent GTM/business - Strong search fundamentals including market mapping, talent intelligence, passive candidate engagement, confidential search management, and senior-level closing. - The ability to quickly understand complex corporate roles across post-sales functions. - Strong analytical ability to interpret recruiting metrics, funnel health, conversion rates, and pipeline quality, and translate them into action for yourself and the team. - Exceptional stakeholder management, building trust, influencing senior leaders, pushing back thoughtfully, and operating as a strategic advisor throughout the process. - Excellent written and verbal executive presence, including synthesizing market insight, candidate tradeoffs, and search progress clearly for executive audiences. - High ownership, persistence, and judgment in navigating ambiguous, confidential, business-critical searches. - A demonstrated ability to balance speed with quality while holding a high talent bar for post-sales hiring. **About the team:** - Our talent team is fully remote and async-first. We keep work moving across time zones through Slack, thorough documentation, and proactive updates. - We stay tightly aligned through weekly hiring syncs, team sourcing syncs, and bi-weekly team meetings where we solve challenges together. - We care deeply about our craft: we continuously refine best practices and data quality to deliver an exceptional experience for candidates and internal stakeholders alike, backed by precise, reliable reporting. - We're globally distributed but most of us overlap between 7am–12pm PST for real-time collaboration. - Every team member, wherever they're based, maintains at least a 4-hour overlap with PST business hours. **Learn about TRM Speed in this position:** - Within 72 hours of a role opening, you've scheduled the intake, researched and published the role, and brought 5 calibration profiles to the intake for the hiring manager to review. - Within a week of opening the role, you've mapped the total addressable market, built a shortlist of the top 30 profiles, conducted 5–10 recruiter screens, and stood up the full interview process — including the approved questions that define what good looks like on a recruiter screen. - Two weeks after the initial interviews, you analyze the data to identify what is and isn't driving pass rates and conversions, share insights and recommendations with the hiring team, and continue to monitor and adjust until the position is filled. **Our Onboarding Process:** - **Within your first 30 days**, you’ll be fully onboarded, calibrated, and operating as the DRI for your positions. - **Within your first 60 days**, you’ll have your first sourced candidates reaching final rounds. - **Within your first 90 days**, you’ll have made **2–3 hires**. ### **The following represents the estimated range of compensation for this role:** - Individual pay is determined by skills, qualifications, experience, and location. The compensation details listed in this posting reflect the US base salary only - The estimated base salary range for this role is $172,000 - $196,000. - Additionally, this role may be eligible to participate in TRM’s equity plan. - Please note – we factor in the different costs for geographies outside the United States. ## **Application Instructions** If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team. Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your skills and qualifications for the role. If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure your application will be considered. ## **Interviewing with TRM** Our process is designed to understand how you think, solve problems, and deliver impact, while allowing you to evaluate TRM. Most interview processes include a case study, an AI skills assessment, and a Leadership Principles interview. - **Recruiter Intro:** Qualifications, motivations, and alignment with the role. - **Hiring Manager:** Deep dive into your relevant experience, skills, and impact. - **First Round:** 1–2 interviews focused on the skills most critical to the role. - **Final Round:** Hands-on case study. This is usually a panel-style session where we go deeper into your craft, problem-solving, and alignment with TRM. - **References:** Former colleagues who can provide insight into your work and impact. - **Offer:** Congrats! Your recruiter will present the offer and compensation details. - **Welcome to TRM:** We're excited to build a safer world with you! Your recruiter will share your specific interview plan and preparation guidance along the way. ## **AI Fluency at TRM** AI fluency is a baseline expectation at TRM. We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks. At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to: - Accelerate repeatable workflows - Structure and solve problems - Improve output quality - Increase speed and leverage You will be evaluated on applied AI fluency during the interview process. ## **Life at TRM** We are building a safer world. That promise shows up in how we work every day. TRM moves FAST. We are a high-velocity, high-ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days. Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem-solving. At TRM, you should expect: - Priorities and targets to change quickly - Operating with a high degree of ambiguity - A high level of personal ownership and accountability - Close collaboration across teams and functions - Frequent, high-touch communication - Creative problem-solving and out-of-the-box thinking - A pace that rewards urgency, adaptability, and outcomes This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires thriving in ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment. We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure-test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. ## **Leadership Principles** We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions. - Impact-Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly. - Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday. - Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger. ### ## **Join our Mission** At TRM, we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast. TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed-first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore. ### ## **Privacy Policy and Additional Information** By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our [Privacy Policy](https://www.trmlabs.com/policies/privacy-policy). We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM. Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law. If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at [privacy@trmlabs.com](mailto:privacy@trmlabs.com). To notify TRM Labs that you believe this job posting is non-compliant, please submit a report through this [form](https://docs.google.com/forms/d/e/1FAIpQLSc6e8jRCl2cQwgIzXLpIGQXtwvMQh__TcokvO2toAAkT44A6Q/viewform?usp=dialog). No response will be provided to inquiries unrelated to job posting compliance. The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real-time coaching tools such as , Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note-taking to ensure a consistent and confidential experience for all candidates. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this [form](https://docs.google.com/forms/d/e/1FAIpQLSevmAzPxWOYm_7kMHb9lEJlX3tpdBeHvvvNWjsI_6xhUfnXjw/viewform?usp=dialog). ### **Recruitment agencies** TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.