Team Lead, Process Automation

Job description

# Team Lead, Process Automation > Access Bank PLC · Lagos, Nigeria · Full-time · Posted 2026-09-07 **Workplace:** on_site **Department:** Information Technology ## Description **Job Grade:** SB0 - DM **Reports to:** Unit Head, Business Process Improvement & Automation **Group:** Business Process Improvement & Automation **Job Overview:** - Lead the end-to-end delivery of automation initiatives across the enterprise, ensuring the successful identification, design, development, and deployment of RPA and intelligent automation solutions. - Drive the execution of the automation pipeline by prioritizing high-impact opportunities, ensuring alignment with business objectives, and delivering measurable improvements in efficiency, cost savings, turnaround time, and service quality. - Oversee cross-functional collaboration between business units, RPA developers, IT teams, and senior stakeholders to ensure seamless delivery and adoption of automation solutions. - Apply structured methodologies and best-practice delivery frameworks to ensure scalability, governance, and continuous improvement of automation initiatives. **Key Responsibilities** **Automation Strategy & Pipeline Management** - Define and manage the end-to-end automation delivery roadmap aligned with enterprise digitization objectives - Establish and maintain a robust pipeline of automation opportunities across business units - Prioritize initiatives based on impact (cost savings, FTE reduction, CX improvement, risk mitigation) **Delivery Oversight & Execution** - Lead the full automation lifecycle: discovery → design → development → testing → deployment → hypercare - Ensure timely and high-quality delivery of RPA solutions within agreed SLAs - Manage dependencies across business, IT, and third-party vendors - Ensure resource availability and allocation. - Create and maintain comprehensive project documentation. **Process Discovery & Optimization** - Oversee process assessments to identify automation opportunities and optimization areas - Validate “To-Be” process designs to ensure efficiency, scalability, and compliance - Ensure alignment of automation initiatives with Lean Six Sigma and continuous improvement principles **Stakeholder Management & Governance** - Engage senior stakeholders to secure buy-in, funding, and sponsorship for automation initiatives - Establish governance frameworks for automation delivery, including approval, risk management, and compliance checkpoints - Provide regular reporting and dashboards on automation performance and pipeline status. **Team Leadership & Capability Development** - Lead, mentor, and manage Business Analysts, RPA Developers, and Process Analysts - Build and scale automation delivery capabilities across the team - Drive a high-performance culture focused on innovation, accountability, and continuous improvement **Quality Assurance & Risk Management** - Ensure all automation solutions meet quality, security, and regulatory requirements - Oversee UAT, sign-offs, and production readiness activities - Identify and mitigate risks associated with automation deployments **Value Realization & Continuous Improvement** - Track and report realized benefits (FTE savings, cost reduction, TAT improvement, accuracy gains) - Continuously optimize deployed solutions and identify opportunities for further enhancement ## Requirements **Required Knowledge, Skills and Abilities:** _Technical & Functional Skills_ - Solid organizational skills including attention to detail and multi-tasking skills. - Customer relationship management skill - Problem-solving/analytical skill - Negotiation and conflict resolution skill - Proven working experience as a project administrator in the information technology sector. - Strong working knowledge of Microsoft Office - Creative and innovative thinking skills - Process Improvement skills - Adequate knowledge of information and knowledge management - Strong attention to deadlines and budgetary guidelines - Interpersonal skills - Oral and written communication **Qualification & Experience** _Mandatory_ - Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline - 3 - 6 years' working experience as a Project Manager, preferably in a financial institution - ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications _Desirable_ - Experience supporting large-scale or highly regulated financial institution - Master’s Degree in relevant field - Other relevant professional certifications and qualifications **Only shortlisted candidates will be contacted.** ## Apply [Apply at Access Bank PLC](https://apply.workable.com/access-bank/j/6F23251725/apply) --- Powered by [Workable](https://www.workable.com)