Team Lead, Process Re-engineering

Job description

# Team Lead, Process Re-engineering > Access Bank PLC · Lagos, Nigeria · Full-time · Posted 2026-09-07 **Workplace:** on_site **Department:** Information Technology ## Description **Job Grade:** SBO - DM **Reports to:** Unit Head, Business Process Improvement & Automation **Group:** Business Process Improvement & Automation **Job Overview:** - Lead the enterprise-wide identification and prioritization of inefficiencies and manual tasks, directing the team to design optimized "To-Be" process states aligned with strategic goals. - Oversee the analysis, documentation, and mapping of end-to-end business processes, ensuring consistency, quality, and adherence to organizational standards. - Drive strategic execution of cost-reduction and performance-improvement opportunities, owning accountability for measurable financial results and ROI. - Champion structured methodologies (Lean Six Sigma/DMAIC) and data-driven analytics, guiding the team to uncover insights and ground initiatives in robust evidence. - Lead strategic collaboration with technology leadership to architect and integrate automation, AI/ML, and digital transformation solutions at scale. - Orchestrate cross-functional engagement with business units and senior executives to align on roadmaps, secure buy-in, and drive seamless adoption of new processes. - Establish and govern documentation standards and improvement frameworks, ensuring all process outputs meet quality and regulatory benchmarks. - Direct the coordination and governance of updating processes and procedures across the Bank, ensuring alignment with change control protocols. - Ensure enterprise-wide process documentation is standardized, approved, and systematically disseminated to all users and stakeholders for operational continuity. **Key Responsibilities** **Identify and Analyze Current Processes**: - Understand the problems / needs from business executives, product managers, operations managers and business users. - Deep dive into existing banking processes to pinpoint areas of inefficiency, waste, or risk. **Process Mapping**: - Develop clear and concise process maps and flowcharts to visually represent the current state of each process. **Performance Measurement and Bottleneck Identification**: - Utilize data analysis tools to identify bottlenecks, cycle times, and error rates within processes. - Conduct gap analysis and impact assessment for changes. **Process Improvement Recommendations**: - Utilize data-driven insights and benchmarks to propose sustainable solutions that meet business needs, while ensuring that risk is kept to a minimum, and internal audit requirements are met. - Understand technology solutions to business problems and communicate the solutions back to the business. - Lead brainstorming sessions and workshops within the Process Re-engineering team to generate new ideas and concepts. **Develop and Maintain Required Documentation**: - Ensure clear and up-to-date process documentation is maintained with adherence to regulatory requirements. - Develop strategies for process re-engineering aimed at enhancing efficiency, reducing cost and improving quality. - Analyze and document detailed business requirements including data, functional, and non-functional requirements utilizing various techniques including use cases, flowcharts, screen mock-ups, etc. **Work with Business Stakeholders**: - Collaborate with cross-functional teams to ensure seamless execution of initiatives. - Engage with senior executives to communicate actionable innovative offerings which align with the business strategy C**ommunication and Training**: - Effectively communicate process changes and improvements to all relevant stakeholders. - Train staff on how business process improvement affects different job functions/ work area. - Obtain required business sign-off against the business requirements. **Others** - Ensure traceability between business and functional requirements. - Validate system design against requirements (test cases) produced by the quality assurance team. - Establish clear metrics and KPIs to measure the success and impact of innovative initiatives. - Research new ways of doing things, with a view to constantly improving productivity and quality of work produced. - Carry out post-implementation review, gather relevant stakeholder/user feedback and share insights - Facilitate Knowledge Sharing Sessions within the Process Re-engineering team. ## Requirements **Required Knowledge, Skills and Abilities:** _Technical & Functional Skills_ - Expert-level Lean Six Sigma (DMAIC) and advanced process mapping (BPMN) to architect and govern enterprise-wide process transformations. - Strategic data analytics, BI tools, and performance metrics to drive data-backed decision-making and track ROI at scale. - Deep understanding of automation, AI/ML, and digital transformation to lead technology integration and modernization roadmaps. - Project and program management (Agile, Waterfall, PMP) to oversee multiple cross-functional initiatives from strategy to delivery. - Comprehensive banking operations, products, and regulatory compliance (operational risk, AML/ATF) to ensure risk-adherent, governance-controlled process changes _Soft Skills_ - Executive-level stakeholder influence and communication to secure enterprise-wide buy-in and alignment. - Strategic vision and systems thinking to align process improvements with long-term business objectives and transformation agendas. - Change leadership and organizational change management to drive cultural adoption & overcome resistance at all levels. - Decisive problem-solving and crisis navigation to resolve complex, cross-silo challenges with authority and clarity. - Team leadership, coaching, and mentorship to develop talent, foster innovation, and build a high-performing re-engineering culture. - Resilience, political acumen, and adaptability to navigate regulatory, organizational, and technological complexities effectively **Qualification & Experience** _Mandatory_ - Bachelor’s degree in STEM, Computer Science, Business Administration, or related discipline - 6+ years working experience as a Process or Business Analyst, preferably in a financial institution - Understanding/Application of Continuous Improvement and Business Analysis methodologies. - Experience in management of complex operations, ideally within the financial service sector - Experience in dealing with high-level stakeholders in implementation of robust business solutions - Lean Six Sigma (Green /Black Belt), ITIL, PMP, PRINCE 2, CBAP, Professional Scrum Product Owner, Professional Scrum Master Certifications. _Desirable_ - Proficiency in process modeling tools (e.g., Visio, ARIS, Bizagi). - Experience in the financial services industry is highly desirable. - Experience with data visualization and reporting tools (e.g., Excel, Power BI, Tableau). - Masters in a Business, Engineering, IT or a related discipline - Other relevant professional certifications and qualifications **Only shortlisted candidates will be contacted.** ## Apply [Apply at Access Bank PLC](https://apply.workable.com/access-bank/j/BD06052924/apply) --- Powered by [Workable](https://www.workable.com)