Team Lead, Sales

Job description

Job Description Functional Responsibility Supervising the day-to-day activities of Sales Officers. Identify opportunities to strengthen customer relationships and encourage sales officers to up-sell every Airasia product that can be added into the flight ticket such as insurance, meals, duty free, merchandise, baggage and seat assignment. Responsible for achieving the Monthly team sales target and keeping the weekly target track. Ensure the team maximises every sales opportunity to increase sales revenue on each booking. Backup support and coach all team members on conducting sales activities at the counter such as selling air tickets, serving customers for managing bookings and other lines of businesses. Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company. Asking questions to understand customer requirements and close sales. Listening to the customers' needs to generate repeat sales. Gathering and documenting customer information, payment methods, purchases, and reactions to products. To compile daily, weekly and monthly Sales Officer sales reports for management. Keep track and assist recruitment headcount attendance for assigned outlets. Maintain outlet cleanliness at minimum requirement of service level. Maintain and be the face of AirAsia to carry the brand in the assigned outlet. Ensure adequate self-development and training is undertaken to fulfil accountabilities Meeting sales Targets / KPIs Functional Duties Provide quality and timely customer service by responding and attending directly to customer questions, feedback, and complaints professionally. Follow required procedures and processes to Upsell AirAsia Business Partners / Affiliates products and services; example Hotels, AirAsia Assist (membership), PCR tests but not limited to these products. Assist customers with learning how to use and where to find the Customer Experience team to identify and report system trends and abnormalities. Use a computer to accurately record customer interactions or support transactions. Remain current in the Businesses by acquiring products and services information, latest details and industry related news which impacts support and sales. Participate in training and development activities. Other duties as assigned. Follow working procedures and ensure SOPs compliances Able to work on shift rotation including weekends & public holidays.