Team Lead, Technical Solutions (Payments)

Job description

The Opportunity: We are seeking a Team Lead, Technical Solutions, who'll l ead a team of Technical Solutions Specialists through requirements gathering, configuration, and implementation of payment solutions for our customers. You will collaborate closely with cross-functional teams including sales, product management, engineering, customer success, and technical support—to deliver exceptional client experiences and drive customer satisfaction. This role combines deep technical expertise, sophisticated consultant skills, and leadership to deliver high-quality solutions while partnering with product teams on innovative feature development. You'll be the expert our customers and team turn to for guidance on payment integrations, API architecture, and complex technical challenges. Key Responsibilities: Solution Architecture & Discovery Lead technical discussions with customers and prospects to understand use cases and propose solutions using Euna Payments' platforms. Translate business problems into actionable user stories and technical architecture recommendations for development teams. Evaluate customer API integration needs, dig into their existing systems, and guide them toward optimal integration patterns. Technical Expertise & API Leadership Lead the team in API integration work—designing, reviewing, and troubleshooting REST/SOAP integrations, webhooks, and custom configurations. Troubleshoot complex API issues independently; reproduce problems in Postman and other tools; provide clear technical guidance to customers. Translate technical API concepts for non-technical stakeholders; help customers understand their own system integrations. Maintain hands-on involvement in critical integrations, modeling best practices for the team. Consultant Skills & Client Management Remain calm and strategic during high-stakes negotiations, tight deadlines, and complex client feedback cycles. When a customer makes an unusual request, dig into the reasoning behind it before committing to a solution—understand their true need, not just their stated ask. Handle criticism professionally, even when the issue isn't your fault; use client feedback as an opportunity to improve and strengthen relationships. Balance the tension between fast incident response and accuracy; know when to escalate vs. resolve on your own. Communicate proactively—keep stakeholders informed of status, risks, and next steps; anticipate questions before they arise. Implementation & Configuration Gather client requirements, synthesize them into functional configurations, and implement solutions across multiple payment products. Deliver high-quality solutions that meet initial requirements and core product functionality with minimal bugs. Lead technical status calls with clients; report back status, risks, and next steps to the project team. Technical Leadership & Team Development Act as the primary point of escalation for the team; provide coaching, guidance, and mentoring on technical and consultant skills. Foster a collaborative and supportive environment where team members feel empowered to excel and deliver exceptional service. Establish and maintain best practices for API integration, technical troubleshooting, and consultant excellence. Develop team members' technical and soft skills through hands-on collaboration and constructive feedback. Innovation & Collaboration Work with product teams to establish processes for new features and execute technical improvements. Deliver proofs of concept and pilots to demonstrate platform value. Conduct project retrospectives to capture learnings and best practices. Quality & Customer Success Ensure successful implementation of new product features with minimal bugs and high customer satisfaction. Maintain deadlines and quality standards across multiple active projects. Track accurate time on tasks for billing and utilization reporting. Qualifications: Minimum 5 years' experience in Solutions Engineering, technical consulting, or similar customer-facing technical roles with demonstrated success managing complex integrations. Strong hands-on experience with REST/SOAP APIs, XML, JSON, and API webhooks; ability to troubleshoot integrations using tools like Postman. Proficiency with Git/version control and distributed systems. Ability to explain complex API concepts to non-technical stakeholders; comfort translating business needs into technical architecture. Experience managing multiple concurrent projects and stakeholders; strong organizational and prioritization skills. Demonstrated excellence in consultant skills: remaining calm under pressure, handling client criticism professionally, balancing speed with accuracy, and communicating proactively. Comfortable with public speaking and client interactions; excellent written and verbal communication skills. Experience collaborating with product teams on new feature development and implementation. Understanding of financial models and principles, particularly payment processing and settlement. Core Competencies: Advanced API integration and troubleshooting Requirements gathering, analysis, and translation to technical specifications Technical leadership and team mentoring Consultant excellence: strategic thinking, client management, emotional intelligence under pressure Configuration and implementation under budget and schedule Proficiency in database schemas, APIs, and microservice architecture Self-driven learner and contributor to enablement materials Bonus Skills (Nice to Have): SQL expertise for data reporting and analytics for customers. Proficiency with AI technologies; ability to leverage AI to design or optimize technical solutions. Experience in the public sector or government technology. Location: This position will be hybrid with 3 days/week in our Oakville, ON office. (Tuesday, Wednesday & Thursday) Compensation Range: $100,000 - $125,000 We believe in openness, so we publish our range from the start. Where an offer lands depends on your background, strengths, and how you’ll contribute to the work ahead. This role fills an existing vacancy. Euna uses AI responsibly to assist in screening, assessing, or selecting applicants. AI helps us work smarter, but people lead the process. AI Mindset at Euna Solutions We believe the future of work is human + AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement. Here are some of the perks that Euna employees enjoy: 💵 Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. 🧘‍♀️ Wellness days What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. 🙌 Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. 🕰 Flexible work day We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. 💰 Benefits Ask us for a copy of our health and dental benefits! 🎉 Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit . Please visit our website: and check out our LinkedIn Page: We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.