Team Lead, Trading Support

Job description

About EXANTE EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology. Our proprietary trading platform enables direct market access to $1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options. We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities, all of us following the same guiding principles: We believe that freedom is an inherited right We are catalysts We defend privacy We cater to our customers to an unprecedented degree As a Financial company, we know our investment priorities. We invest in our people. Join us in creating a new standard for wealth management: About the Job The Team Lead, Trading Support, is responsible for overseeing the daily operations of the Trading Support team, ensuring smooth and efficient handling of market-related risks, incident management, and operational support. This role requires expertise in trading and risk management, keen attention to detail, and the ability to work under high-pressure conditions in a fast-paced environment. The Team Lead will be responsible for monitoring client portfolios, executing trades as per client requirements, ensuring continuous trading support, and overseeing the establishment and maintenance of digital trading channels. A key focus will be on improving trade execution efficiency, reducing trade rejects, and strengthening backup procedures. Position: Team Lead, Trading Support Reporting to: COO Location: Europe/ Hubs (hybrid ) Detailed tasks Ensure 24/7 operational support for trading activities, including managing on-call shifts, schedules, and support coverage. Execute manual trades as per client requirements, ensuring accuracy, compliance, and timeliness Oversee the monitoring of client portfolios to identify and mitigate market-related risks, based on recommendations from the Risk team. Set up, monitor, and maintain digital trading channels, ensuring high availability, scalability, and continuity of service. Develop and implement backup plans and contingency procedures to address trading disruptions or platform outages. Lead the team in identifying, investigating, and resolving trade-related incidents, ensuring timely resolution and effective communication with stakeholders. Establish root-cause analysis processes for recurring issues and work with relevant departments to implement corrective measures. Oversee new trading set-ups for clients and counterparties (CP), ensuring all operational requirements are met. Develop and monitor key performance indicators (KPIs) focused on trade execution efficiency and reducing trade rejects. Regularly analyze performance metrics, identify trends, and initiate improvements to enhance team productivity and service quality. Prepare and present periodic performance reports to management, highlighting successes, areas for improvement, and action plans. Lead, mentor, and manage the Trading Support team, ensuring alignment with the company's objectives and standards. Conduct regular team meetings, performance reviews, and training sessions to foster a collaborative and high-performing work environment. Serve as the point of escalation for complex issues, providing guidance and support to team members as needed. Required Qualifications and Skills: Education : Bachelor’s degree in Finance, Economics, Business, or a related field; advanced degree or certifications (e.g., CFA, FRM) preferred. Experience : 5+ years of experience in trading operations, risk management, or a similar field, with at least 2 years in a supervisory or lead role. Technical Skills : Proficiency in trading platforms, risk monitoring tools, and relevant software. Familiarity with digital trading systems and market data feeds is a plus. Analytical Skills : Strong ability to analyze data, understand market trends, and make informed trading decisions. Communication : Excellent verbal and written communication skills to interact effectively with clients, team members, and management. Problem-Solving : Demonstrated ability to handle high-pressure situations, troubleshoot issues, and lead the resolution of complex incidents. Attention to Detail : High level of precision in trade execution and incident management. Personality / Mindset Energetic and fast-moving personality. A hands-on, “can do” attitude - always looking for solutions and thinking “out of the box” Overachiever mentality Capability to work and succeed in the fast pace and ever-changing environment Proven team and stakeholder management skills Ability to handle multiple simultaneous projects and meet tight deadlines Ability to remain calm under pressure and in the face of uncertainty Strong entrepreneurial drive Outstanding listening skills and the ability to manage through influence Ability to work effectively with people at all levels in an organization Strong work standards, impeccable integrity, and ethics Self-starter with the ability to think strategically and respond tactically We Offer* Competitive remuneration package Remote and flexible working schedule *Corporate benefits Truly inspiring culture, pleasant and informal work environment Ongoing education & training programs Opportunity to network and connect in the Corporate Events *Benefits/perks may vary depending on the nature of your employment with the company and the country where you work