Team Lead - Value Added Services (VAS)

Job description

The VAS Team Lead is responsible for ensuring all value-added services meet stringent customer, vendor, and retail compliance requirements, owning critical activities such as labeling, packaging standards, palletization, and other end customer requirements. This role drives daily throughput by coordinating resources and aligning workflow across Processing and Replenishment, while maintaining standardized procedures to protect the business from chargebacks, rework, and compliance penalties. Acting as the DC’s dedicated subject-matter expert for VAS, the Team Lead enhances operational efficiency, optimizes labor usage, and supports scalable growth as volume increases—serving as the central point of accountability for quality, accuracy, and audit readiness. This position may be engaged to lead work in a number of key areas/departments within the CAN DC. As such the duties will vary slightly depending on the CAN DC area/department. ESSENTIAL JOB RESULTS- Leadership, Team Support & Development Provide day-to-day guidance to assigned team members to support safe, accurate, and productive execution of tasks. Train new hires and cross-train existing associates on standard operating procedures, Prescribed Work Methods (PWMs), equipment, and workflow expectations. Offer real-time coaching and support to reinforce accuracy, quality, and productivity; escalate ongoing performance concerns to Supervisors. Identify skill gaps or training needs through observation and recommend targeted development opportunities. Foster a culture of teamwork, communication, and continuous improvement; act as a point of contact for questions and problem-solving on the floor. Maintain consistent messaging by ensuring team members understand priorities, updates, and shift expectations. Performance Execution & Workflow Coordination Execute and assist in driving the daily operating plan, ensuring orders and tasks are completed within established timelines. Use Warehouse Management Systems (WMS) and RF technology to release, track, and monitor work, ensuring accurate and timely processing. Coordinate the flow of work for assigned areas, prioritizing tasks such as replenishment, put away, picking, packing, stock rotation, and inventory accuracy. Support product restock, slotting, and inventory maintenance to achieve service levels and minimize stock-outs or misplacements. Assist in identifying and resolving minor operating issues, escalating more complex problems to Supervisors promptly. Prepare end-of-shift updates to ensure seamless handoff of departmental status to the next shift Team Lead or Supervisor. Quality, Accuracy & Continuous Improvement Monitor adherence to quality standards; ensure product handling follows established guidelines to minimize damages and maintain product integrity. Participate in root-cause analysis and corrective actions when quality issues or process gaps are identified. Review work for accuracy and completeness; flag discrepancies and support investigation of inventory variances. Contribute to process improvement by identifying inefficiencies and recommending enhancements to Supervisors. Collaboration & Communication Maintain strong communication with Supervisors, peers, and cross-functional partners to support operational alignment and problem resolution. Communicate key performance indicators (KPIs), workflow updates, and operational issues to team members in a clear and timely manner. Serve as a liaison between hourly associates and leadership, ensuring information flows effectively in both directions. Support coordination across functional areas to enable smooth end-to-end processes (e.g., replenishment to picking, inbound to putaway). Safety, Compliance & Maintenance Model safe work behavior and ensure all team members follow safety policies, PWMs, and compliance requirements. Maintain a clean, organized, and hazard-free work area; ensure equipment is used properly and safely. Address unsafe behaviors immediately through coaching and escalate repeated violations or safety concerns to Supervisors. Support reporting of incidents, near misses, and equipment issues following established procedures. ADDITIONAL RESPONSIBILITIES- Assist with equipment operation as certified and required. Perform other duties to support DC operations as directed by Supervisors or Management. SUPERVISORY RESPONSIBILITIES- No Provides day-to-day functional guidance and coaching; escalates performance, attendance, or behavioral issues to Supervisors. JOB REQUIREMENTS- Onsite at the Distribution Centre. 2+ years of experience in a Distribution Centre or warehouse environment. Proficiency in WMS, RF scanners, and related DC technology platforms. Strong understanding of inbound/outbound logistics flow and warehouse processes. Ability to use Microsoft Office tools (Excel, Word, Outlook) for basic reporting and communication. Knowledge of health and safety practices; adherence to OHS standards. Strong communication skills and ability to motivate team members. Ability to perform basic math calculations. Capacity to lift 20–50 lbs. and perform physical tasks including standing, walking, reaching, bending, kneeling. Valid MHE certification or willingness to obtain. OFA Level 2 certification is an asset. QUALIFICATIONS- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions. PHYSICAL DEMANDS- While performing the duties of this job, the employee is regularly required to stand and walk. The employee frequently is required to reach with hands and arms, and stoop, kneel. The employee is occasionally required to lift up to 50 lbs and operate MHE’s. CAD 25.00 an hour About Skechers Skechers, a global Fortune 500® company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Equal Employment Opportunity Skechers is an equal opportunity employer and, as such, Skechers is committed to providing equal employment opportunities to all applicants and employees. Skechers employs and treats any and all applicants and employees on the basis of merit, qualifications, and competence. No question on this application is used for the purpose of limiting or excusing an applicant from consideration for employment. Reasonable Accommodation I understand that Skechers makes reasonable accommodations for disabled employees if requested, unless to do so would pose an undue hardship, in accordance with applicable legislation. It is your responsibility to notify Human Resources if you require a reasonable accommodation to fulfill the essential functions of your job.