DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.The ideal candidate will possess strong leadership skills and the ability to drive team performance through effective communication and strategic planning. Your role will involve mentoring team members, providing training as necessary, and implementing best practices to enhance productivity and accuracy.As a Team Leader, you will analyze performance metrics and address any challenges that arise, ensuring that all standards are maintained. You will play a key part in aligning team objectives with organizational goals and collaborating closely with management.Responsibilities Lead and manage the team to achieve operational objectives and ensure quality standards are met Monitor team performance through established metrics and provide regular feedback Develop and implement training programs to enhance team skills and knowledge Foster a positive and collaborative team culture Address staffing needs and coordinate schedules Ensure compliance with company policies and procedures Generate performance reports and present findings to management Act as a point of contact for any escalated issues Requirements High school diploma or equivalent; Bachelor's degree preferred 2-4 years of experience in a leadership role or back office operations Strong understanding of workflow processes and team dynamics Excellent communication skills, both verbal and written Proficient in Microsoft Office Suite and data management software Ability to analyze performance data and enact improvement measures Strong organizational skills with a focus on detail Proven ability to mentor and develop team members Flexibility to adapt to changing priorities in a fast-paced environment Problem-solving mindset with a commitment to excellence
DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.
The ideal candidate will possess strong leadership skills and the ability to drive team performance through effective communication and strategic planning. Your role will involve mentoring team members, providing training as necessary, and implementing best practices to enhance productivity and accuracy.
As a Team Leader, you will analyze performance metrics and address any challenges that arise, ensuring that all standards are maintained. You will play a key part in aligning team objectives with organizational goals and collaborating closely with management.
Responsibilities
- Lead and manage the team to achieve operational objectives and ensure quality standards are met
- Monitor team performance through established metrics and provide regular feedback
- Develop and implement training programs to enhance team skills and knowledge
- Foster a positive and collaborative team culture
- Address staffing needs and coordinate schedules
- Ensure compliance with company policies and procedures
- Generate performance reports and present findings to management
- Act as a point of contact for any escalated issues
Requirements
- High school diploma or equivalent; Bachelor's degree preferred
- 2-4 years of experience in a leadership role or back office operations
- Strong understanding of workflow processes and team dynamics
- Excellent communication skills, both verbal and written
- Proficient in Microsoft Office Suite and data management software
- Ability to analyze performance data and enact improvement measures
- Strong organizational skills with a focus on detail
- Proven ability to mentor and develop team members
- Flexibility to adapt to changing priorities in a fast-paced environment
- Problem-solving mindset with a commitment to excellence
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
DATAMARK, Inc. is a prominent Contact Center and Business Process Outsourcing (BPO) company based in El Paso, Texas, established in 1989. It serves Fortune 500 companies and major enterprises, operating across the U.S., Mexico, and India. Our services include omnichannel, multilingual contact center solutions, dynamic BPO, and digital mailroom solutions, all enhanced with Robotic Process Automation (RPA) and Artificial Intelligence (AI). Datamark prioritizes driving value and business growth for our clients, ensuring exceptional interactions through our customer experience ecosystem. Guided by Lean Six Sigma methodologies, we collaborate with clients for process enhancement, aiming for operational excellence and lasting partnerships. Datamark, emphasizes innovation, reliability, and a forward-looking approach to outsourcing.
