LOCATION: Oxford NorthHOURS: 42 hours per weekSHIFT PATTERN: 4 ON 4 OFFPAY RATE: £16.50 per hourRole Overview We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility. Key Responsibilities Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management. Develop yourself and your team through ongoing training, coaching and mentorship. Foster a positive and inclusive work environment, ensuring all team members feel valued and respected. Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs. Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment. Key Attributes & Skills A passion for customer service, ensuring our customers are at the heart of everything we do. Previous front-line leadership experience in either Housekeeping or Security. Ability to develop and inspire team members, supporting their professional growth. A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers. Strong decision-making and task prioritization skills, maintaining efficiency and high service levels. A professional and proactive approach to problem-solving and conflict resolution. BenefitsWe’re proud to offer a great range of benefits including: 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home Mental Health support and Life Event Counseling Get Fit Programme Financial and legal support Cycle to work scheme Access Perks at Work, our innovative employee app where you can find: Perks: discounts, gift cards, cashback, and exclusive offers Life: Search for resources and tools on topics ranging from family and life to health, money and work Support: Online chat or telephone service for urgent support in a crisis For more information about ABM’s benefits, visit our About ABM:ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.For more information, visit .ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
LOCATION: Oxford North
HOURS: 42 hours per week
SHIFT PATTERN: 4 ON 4 OFF
PAY RATE: £16.50 per hour
Role Overview
We are seeking a dedicated and experienced Service Team Leader to join our management team, overseeing a multi-disciplined team of Cleaners, Security Guards, and Waste Operatives. As a Service Team Leader, you will play a crucial role in delivering and maintaining the highest standards of Security and Environmental services within a busy, town centre-based shopping and leisure facility.
Key Responsibilities
- Lead, support, and motivate your team to ensure the highest service standards in Security, Cleaning, and Waste Management.
- Develop yourself and your team through ongoing training, coaching and mentorship.
- Foster a positive and inclusive work environment, ensuring all team members feel valued and respected.
- Ensure smooth daily operations by effectively prioritizing and delegating tasks according to business, team, and individual needs.
- Maintain excellent customer service, ensuring visitors experience a safe, clean, and welcoming environment.
Key Attributes & Skills
- A passion for customer service, ensuring our customers are at the heart of everything we do.
- Previous front-line leadership experience in either Housekeeping or Security.
- Ability to develop and inspire team members, supporting their professional growth.
- A clear and articulate communicator, capable of engaging effectively with colleagues, management, and customers.
- Strong decision-making and task prioritization skills, maintaining efficiency and high service levels.
- A professional and proactive approach to problem-solving and conflict resolution.
Benefits
We’re proud to offer a great range of benefits including:
- 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
- Mental Health support and Life Event Counseling
- Get Fit Programme
- Financial and legal support
- Cycle to work scheme
- Access Perks at Work, our innovative employee app where you can find:
- Perks: discounts, gift cards, cashback, and exclusive offers
- Life: Search for resources and tools on topics ranging from family and life to health, money and work
- Support: Online chat or telephone service for urgent support in a crisis
For more information about ABM’s benefits, visit our
About ABM:
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
For more information, visit .
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.
Since 1987, We have been providing award winning facility service solutions the UK. We serve 1,500+ locations across the UK including 65 Shopping Centers, 400+ Commercial locations and 20+ Airports.We employ more than 3,500 skilled and motivated people and we greatly respect each one, working together to meet and exceed expectations for safe working environments, career development and best practice innovation. In fostering a pride and ownership from our employees, we provide a platform for excellence in our delivery.Generic facility services don’t work because each building, site, store, centre or otherwise has unique needs. That’s why we start with understanding your challenges and then leverage our extensive industry expertise to provide you with customised facility solutions.
Since 1987, We have been providing award winning facility service solutions the UK. We serve 1,500+ locations across the UK including 65 Shopping Centers, 400+ Commercial locations and 20+ Airports.
We employ more than 3,500 skilled and motivated people and we greatly respect each one, working together to meet and exceed expectations for safe working environments, career development and best practice innovation. In fostering a pride and ownership from our employees, we provide a platform for excellence in our delivery.
Generic facility services don’t work because each building, site, store, centre or otherwise has unique needs. That’s why we start with understanding your challenges and then leverage our extensive industry expertise to provide you with customised facility solutions.
