Team Leader

Job description

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. Key Responsibilities People Leadership Lead, coach, and mentor a team of 15–20 associates. Conduct regular team huddles, one-on-one discussions, and performance reviews. Drive employee engagement, retention, and career development initiatives. Manage attendance, adherence, leave planning, and workforce utilization. Support hiring, onboarding, and training of new team members. Operational Excellence Ensure daily operational targets and service levels are consistently achieved. Monitor productivity, quality, turnaround time, and customer experience metrics. Identify process gaps and implement corrective actions. Manage workload distribution and prioritize tasks effectively. Ensure compliance with SOPs, policies, and regulatory requirements. Performance Management Analyze team performance data and identify improvement opportunities. Conduct coaching sessions and performance improvement plans when required. Drive accountability for individual and team performance metrics. Recognize and reward high-performing employees. Stakeholder Management Collaborate with cross-functional teams to resolve operational challenges. Escalate business risks and process issues proactively. Communicate business updates, process changes, and organizational initiatives effectively. Build strong relationships with internal and external stakeholders. Continuous Improvement Drive Lean and process improvement initiatives. Utilize data and root-cause analysis to improve efficiency and quality. Participate in automation and transformation projects. Foster a culture of innovation and operational excellence. Key Performance Indicators (KPIs) Productivity & Throughput Quality Scores SLA/TAT Adherence Customer Satisfaction (CSAT) Employee Engagement Attrition & Shrinkage Attendance & Adherence Process Improvement Impact Required Qualifications Bachelor's degree in Business, Operations, Management, or related field. 5–8 years of experience in Business Operations, BPO, Shared Services, or Operations Management. Minimum 2 years of people management experience. Strong analytical and problem-solving skills. Advanced proficiency in MS Excel and reporting tools. Excellent communication and stakeholder management skills. Willingness to work in rotational shifts as per business requirements. Preferred Skills Lean Six Sigma certification. Experience managing international operations. Exposure to process improvement and automation initiatives. Strong data interpretation and dashboard management skills. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work