Team Leader - Client Acquisition

Job description

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are seeking Team Leaders to support the growth of MultiBank Group’s Client Acquisition team in Kuala Lumpur. In this role, you will lead a team of Client Acquisition Executives, oversee daily sales activity, support lead conversion, and ensure the team delivers a high standard of client engagement. You will be responsible for coaching team members, monitoring performance, reviewing KPIs, supporting onboarding, and helping maintain a professional, compliant, and high-performing sales environment. This is a hands-on leadership role suited to someone with strong sales experience and the ability to develop and motivate others. Key Responsibilities • Lead, motivate and manage a team of Client Acquisition Executives to hit and exceed account-opening and deposit targets. • Coach the team daily on calls, conversion technique and objection handling, and run regular one-to-ones and performance reviews. • Track team and individual KPIs daily — calls, account openings, first-time deposits and conversion — and act quickly on the numbers. • Allocate leads across the team to maximize conversion, balance workload and maintain fairness. • Produce accurate daily and weekly sales reports for senior leadership. • Manage daily activity levels and maintain a high-energy, compliant sales floor. • Train, mentor and onboard new and developing executives, and address underperformance early. • Ensure the team operates within all compliance and regulatory requirements. Required Qualifications • Proven track record in sales — forex / CFD, financial services, banking, insurance, telesales or call-centre sales — including consistently hitting personal targets. • Experience leading, supervising or mentoring a sales team. • Strong coaching, motivational and performance-management skills. • Confident working with KPIs, CRM data and sales reporting. • Fluency in English and Bahasa Malaysia. • Eligibility to work in Malaysia. Preferred Qualifications • Experience managing a conversion or acquisition desk at a brokerage or financial institution. • Familiarity with MT4 / MT5 and trading concepts. • A network that can be activated to help recruit experienced sales talent. • Additional languages are an advantage but not required. Why Join Us? - Work with one of the world’s leading financial derivatives institutions. - Competitive salary plus performance-based incentives. - Access to a dynamic, international, and fast-growing environment. - Strong opportunities for career progression within a global financial group. - Be part of a business committed to innovation, excellence, and long-term growth. Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance. MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.