Team Leader - Customer Operations

Job description

Freska is looking for a Team Leader who combines strong leadership with positive energy and excellent people skills. Someone who motivates others, leads by example, and creates an environment where both customers and team members thrive. If you are passionate about coaching people, improving performance, and being part of an international company with ambitious goals, this could be your next step. About the role As Team Leader within Customer Operations, you will be responsible for supporting and developing a team working across the Swedish and Norwegian markets. You will play an important role in the daily operations, ensuring the team delivers high-quality service while meeting performance goals and creating a great customer experience. You will work closely with several departments and colleagues across different countries, making communication, collaboration and leadership essential parts of your everyday work. At Freska, strong leadership is built through trust, presence and support. The company values leaders who inspire others by setting a positive example and creating engagement within the team. Your responsibilities • Lead, motivate and support a team within Customer Operations • Follow up on individual and team performance through KPIs and coaching • Provide ongoing feedback, training and development to help team members grow • Handle escalations and support the team in complex customer situations • Ensure smooth day-to-day operations and effective team planning • Identify opportunities to improve workflows, processes and service quality • Collaborate with stakeholders across departments and markets • Create a positive, inclusive and high-performing team culture • Report insights, results and operational updates to management We believe you are someone who • Has previous experience as a Team Leader, Supervisor or similar leadership role • Has experience working within Customer Operations, Customer Service or a call center environment • Is confident in leading people and creating engagement within a team • Communicates clearly and professionally • Speaks fluent English and either Swedish or Norwegian • Enjoys taking initiative and solving problems proactively • Thrives in a dynamic and international work environment What Freska offers • Permanent employment with collective agreement • Competitive base salary • Tailored onboarding and continuous support to help you succeed in your role • Leadership training and development opportunities • Team activities and an international workplace culture • Modern office close to the beach in Fuengirola • The opportunity to grow within one of the leading household service companies in the Nordics Practical information Location: Calle Santa Barbara 5, Fuengirola Employment type: Full-time Working hours: 37.5 hours/week Salary: €2700–3000/month About Freska Freska is more than a home cleaning company. It is a value-driven organisation working to create better everyday lives for both customers and employees. Today, Freska is a multicultural team of more than 1,000 employees representing over 70 nationalities. Its values - People First, Growth and Responsibility - guide everything the company does. The company believes great service starts with great people. That is why Freska invests in creating supportive workplaces where individuals can grow, succeed and feel proud of what they do. We look forward to your application Apply today and become part of a company where your leadership can make a meaningful difference - for customers, colleagues and society.