Team Leader (HELOC)

**About The Client** We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. **Who are we?** We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. **Our team includes people who have built:** - Financial products (Square/CashApp, the earliest CapitalOne credit cards) - Consumer products ([](http://Internet.org), Xbox) - Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) - Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. **Responsibilities:** - Reviewing security documents for completeness and recording requirements - Filing security documents with appropriate governmental entities - The verifying client provided documents during the account creation process - Assisting in the preparation and filing of account closing documents - Assisting other departments with document requests and record-keeping **Qualifications:** - At least 5+ years of experience handling US Loan or Mortgage tasks, with 2+ years in a lead, supervisor, or team management capacity - Deep, hands-on expertise in Liens, Deed of Trust, Vesting, and HELOC Refi processing - Demonstrated experience coaching or managing a team in a document processing, mortgage, title, or loan operations environment - Comfort owning SLAs, quality metrics, and escalation paths for a team - Strong stakeholder management skills – able to work directly with Legal, Compliance, and external parties (title companies, county recorders) - Superb communication, collaboration, and problem-solving skills; excellent written English - Experience using customer communication and task management programs, Google Drive, and Email - Bachelor's Degree or comparable work experience in financial services - Exposure to Automation or building AI bots is a plus - Flexibility to work US Pacific time 9 AM to 7 PM (with a 1-hour break), including coverage planning across time zones