Team Leader – Impairment Benefits

Job description

Job Description: As a Team Leader – Impairment Benefits, you will be responsible for the day-to-day leadership and performance of a team managing impairment benefit claims. You will oversee workflow, support quality and timely decision-making, manage complex matters and ensure the team delivers against business and WorkSafe objectives. You will provide strong people leadership through coaching, development and performance management, while fostering a positive, accountable and high-performing team environment. You will also work closely with internal and external stakeholders to resolve complex matters, manage escalations and ensure compliance with relevant legislation, policies and WorkSafe requirements. The successful candidate will have a strong understanding of workers compensation, impairment benefits and the legislation and guidelines that underpin the assessment and management of these claims. You will be confident making decisions on complex matters and interpreting medical and legislative information. Your resilience, leadership, analytical thinking and communication skills will be key to successfully managing competing priorities, supporting your team and delivering positive outcomes for injured workers and stakeholders. Required Skills Demonstrated leadership, coaching and people management experience Experience managing impairment benefit claims or complex workers compensation matters Strong decision-making and analytical skills, including the ability to interpret medical and legislative information Excellent negotiation, influencing and stakeholder management skills Ability to motivate, empower and develop a high-performing team Strong customer service and communication skills Sound understanding of WorkSafe Victoria claims management processes and requirements Ability to manage competing priorities and work effectively in a fast-paced environment Strong focus on quality, compliance and continuous improvement Required Expertise Demonstrated people management experience within workers compensation or claims management Experience in impairment benefits, liability or complex claims will be highly regarded Strong knowledge of the Workplace Injury Rehabilitation and associated regulations and guidelines Understanding of current WorkSafe Victoria requirements, impairment benefit processes and claims management practices Experience coaching and developing team members to achieve operational and performance outcomes About us DXC's Insurance Software and BPS (ISB) helps insurers around the world modernize and run their core operations at scale by combining deep industry expertise, proven software platforms, and innovative AI-driven solutions. A global market leader in core insurance platforms, ISB delivers solutions across policy administration, claims, billing, analytics, and digital engagement supporting Life & Annuity, Property & Casualty, and Specialty insurance markets. You’ll directly shape how the world's leading insurers operate by helping to transform the policy, underwriting, and claims systems that millions of people rely on every day. Our culture and benefits DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. How to apply & our commitment to you in return If you would like to be part of a culture that drives innovation, delivers results, rewards performance and encourages ideas, then please press the "Apply Now" button to submit your resume. In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time. We are an Equal Opportunity Employer DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .