Team Leader - Ocean Freight, West

Job description

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services. Supervise and assist in overseeing the Ocean Solutions department to ensure the movement of freight in/out of the country, in accordance with organizational policy and procedure, and to comply with relevant local, co and international law and process. Job Description Job Title: Ocean Freight Supervisor Department: Ocean Solutions Reports To : Ocean Solutions Manager Prepared By: Human Resources Prepared Date: July 2021 FLSA Status: Exempt SUMMARY : Supervise and assist in overseeing the Ocean Solutions department to ensure the movement of freight in/out of the country, in accordance with organizational policy and procedure, and to comply with relevant local, co and international law and process. ESSENTIAL FUNCTIONS : Manage the operations of the Ocean Solutions Department. Responsible for the management of workload and back up. Process files per company standards. Review all quoting activities. Set-up new accounts and assignments, review SOPs, update account profiles. Monitor new account status to ensure quality performance. Resolve problems or assign and follow-up with appropriate personnel. Support/assist sales department as needed. Maximize opportunities to improve customer service. Provide support for current and new employee training; develop and mentor staff. Motivate team members to achieve company and department goals. Maintain 100% compliance with export laws regulations and “JAS standards. Manage and develop efficient and effective flow of work to attain optimum efficiency and productivity of department. Understand country specific requirements, especially shipment to US Monitor and maintain workflow within the department. Manage reports provided by the branch manager or corporate office (accounting/POD’s/ KPI’s etc). File FMC’s to Ocean teams and check existing rates in place for validity. Assist sales with rates and transportation options. Instruct overseas agents of shipping procedures for customers. Assist Import staff with any shipment issues they might have.. Meet with customers / carriers as needed. Complete shipments in accordance to the defined business process management guidelines. SUPERVISORY RESPONSIBILITIES : The incumbent may directly and/or indirectly supervise one or more employees. QUALIFICATIONS : Ability to multi-task and problem solve simple and complex issues. Excellent communication skills (verbal and written). Highly organized, able to prioritize/sense of urgency where appropriate. Excellent creative problem solving and analytical skills. Excellent judgment and initiative. Demonstrated leadership, people and process management skills. Both a team builder and team player. Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others. Able to interact positively and effectively with co-workers, subordinates and supervisors. EDUCATION AND EXPERIENCE : Holder of a Bachelor’s Degree and/or Diploma in Business studies Knowledge of transportation industry. 5+ years import and export experience. 2+ years’ experience supervising and developing staff Strong customer service skills and outgoing personality Computer literate (Microsoft Office, JWS). General understanding of import/export/transshipment [Ocean(LCL/FCL)] Understanding Import/Export Compliance Regulations. Possess working knowledge of accessing and using standard PC applications (i.e. Word, Excel, PowerPoint, Microsoft Outlook, Internet). ENVIRONMENT: 100% performed in climate-controlled internal office environment working under normal office conditions. While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds . ADDITIONAL: Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above. The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job. Management retains discretion to add or change duties of this position at any time.