Team Leader/Senior Associate - AWS EA COE (US Nightshift) 1 1

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Title: Senior Associate - AWS EA COE (US Nightshift) At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for Job Summary: The Senior Associate within the Executive Assistant Center of Excellence (EA CoE) plays a key role in supporting the delivery of seamless administrative services across the organization. This role functions as a bridge between individual Executive Assistants and leadership, ensuring the consistent execution of operational tasks, supporting team efficiency, and driving continuous improvement. The Supervising Associate also acts as a mentor, resource person, and quality champion within the team. Key Responsibilities: Team Coordination & Oversight • Support the EAs/Associate in managing daily task allocations and service coverage across the EA team. • Monitor team performance against key metrics and ensure compliance with service standards. • Coordinate onboarding, buddy systems, and knowledge-sharing activities for new or transitioning Executive Assistants. • Step in to provide high-level executive support during peak times or in the absence of an EA. Quality & Process Assurance • Perform periodic quality checks on administrative deliverables (e.g., calendars, travel itineraries, expense reports). • Identify process inefficiencies and contribute to the development and documentation of improved workflows. • Champion adherence to standardized tools, templates, and best practices. Stakeholder Communication • Serve as a point of contact for resolving operational queries from Executive Assistants or supported executives. • Support internal communications between team members and leadership to ensure alignment on priorities. • Assist with gathering and reporting feedback from stakeholders for performance reviews and service improvements. Coaching & Support • Mentor new Executive Assistants to help them build confidence and capability in their roles. • Provide just-in-time support on tools, task management, and executive communication etiquette. • Help identify training gaps and propose learning opportunities or resources. Administrative Excellence • Uphold high standards of professionalism, confidentiality, and service quality across all team outputs. • Stay updated on the latest tools, applications, and best practices in executive support. Qualifications: Education: • Bachelor’s degree in Business Administration, Office Management, or a related field (preferred). Experience: • Minimum of 3–5 years of experience as an Executive Assistant or Administrative Associate. • Prior experience in a supervisory, senior EA, or mentoring capacity is preferred. • Experience in a Center of Excellence or shared services setting is an advantage. Skills: • Strong coordination, organizational, and multitasking skills. • Excellent written and verbal communication abilities. • Proficiency in Microsoft Office 365, calendar and travel management tools, and virtual collaboration platforms (e.g., Teams, Zoom). • Attention to detail and commitment to quality. • Ability to coach peers and provide constructive feedback. • High emotional intelligence and discretion. Key Competencies: • Team Support & Coordination • Quality Assurance • Communication & Influence • Professionalism & Discretion • Adaptability • Coaching & Mentoring • Collaboration Work Environment: • May include hybrid or remote work options. • Collaborative, fast-paced team environment with high visibility to executive leadership. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.