Team Leader - Service Delivery, Property Management

Job description

Job Title: Team Leader- Service Delivery, Property Management Location: Pride Park, Derby Brand: LRG Salary : Competitive Salary Package About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities At LRG we are not just managing properties, we are building long-term relationships based on Passion, Bravery, Integrity, and Respect, these being our core operational values. Our team is driven to deliver outstanding service to both landlords and tenants, and we’re looking for someone who shares these values to join us as a Team Leader. Key Responsibilities: Passion Identify opportunities to enhance the level of service for both internal and external customers, taking ownership of improvements that contribute to a better experience for all. Actively support training and development opportunities to build a passionate, knowledgeable team. Bravery Provide confident guidance and support with the implementation of new legislation, helping the team navigate change with clarity and assurance. Investigate customer complaints with courage and objectivity, proposing and delivering appropriate, thoughtful resolutions. Collaborate on group projects and strategic initiatives with management, embracing innovation and change to drive positive outcomes. Challenge underperformance through honest, constructive conversations, always with the goal of improvement and support. Respect Offer consistent mentoring and coaching to team members, respecting individual growth journeys and empowering professional development. Ensure open communication around workloads and staff morale, encouraging a culture where everyone feels heard and supported. Proactively ensure departmental coverage during vacancies, holidays and days off, valuing the well-being and balance of the entire team Integrity Monitor key processes and compliance ensuring they are followed correctly and ethically, with follow-up conversations where necessary. Support audits of property management departments, promoting transparency and high standards across the board. Uphold and share property management best practices consistently, ensuring compliance and service excellence. Enforce strategic objectives honestly and consistently, aligning team actions with the company’s wider mission and values. What are we looking for: Minimum 3+ years in a Property Industry role Excellent communicator with a confident, empathetic, and respectful approach Deep knowledge of lettings legislation Organised, self-motivated, and calm under pressure ARLA/PropertyMark qualification preferred A natural problem-solver who brings bravery and initiative to every challenge Committed to acting with integrity in every aspect of the role What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive base salary and Commission structure Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.