Team Leader - Student Achievement

Job description

Team Leader - Student Achievement Location: Auckland Full-time | Permanent | Yoobee Auckland CBD About the role: We’re looking for a passionate and people-focused Team Leader – Student Achievement to lead the student achievement and pastoral support function across our Masters portfolio. This is an opportunity to play a key role in shaping both the student experience and the future direction of the Student Achievement function. You’ll lead our Teaching Assistants and an evolving Student Success team, building capability, strengthening ways of working and developing initiatives that support engagement, wellbeing, retention, progression and achievement. Working in close partnership with the Team Leader – Masters, you’ll help create a coordinated approach to student support and achievement. Using attendance, engagement and progression insights, you’ll identify emerging trends and students who may need additional support, ensuring timely and effective interventions are put in place. You’ll also take ownership of team performance and capability, setting clear expectations and supporting your team to deliver consistently high-quality outcomes. Alongside this, you’ll help shape systems, processes and frameworks that strengthen the way student support is delivered and continuously improve the overall learner experience. More broadly, you’ll champion a student-centred culture across the Masters portfolio, influencing initiatives that create an inclusive and connected environment where students feel supported, valued and motivated to succeed. Your key responsibilities will include: Leading, coaching and developing Teaching Assistants and Student Success Advisors, building a capable and high-performing team. Driving team performance, development and accountability to deliver strong student achievement outcomes. Leading the ongoing development of the Student Achievement function, including systems, processes, frameworks and ways of working. Working in close partnership with the Team Leader – Masters to coordinate student support, interventions and achievement initiatives. Monitoring and reporting on key student success indicators, including attendance, engagement, retention, progression and completion. Identifying students at risk and ensuring timely, coordinated intervention and support plans are in place. Using student data and performance insights to identify trends, risks and opportunities for continuous improvement. Championing student-centred practice and initiatives that strengthen engagement, wellbeing, connection and the overall learner experience. Overseeing pastoral support and the effective management and escalation of more complex student matters. Supporting orientation, transition, employability, career readiness, networking and graduate success initiatives. About you: You’re an engaging and capable people leader who can balance hands-on leadership with a broader view of how a student achievement function can continue to grow and improve. You know how to set clear expectations, develop capability and create accountability while building a positive and collaborative team environment. You’ll be comfortable staying connected to the day-to-day student experience while also looking at the bigger picture – using data, trends and feedback to understand what’s working, where improvements are needed and how the team can deliver better outcomes for students. You’ll be confident navigating conversations with students, recognising when additional support may be needed and bringing the right people together to achieve positive outcomes. You’ll also be comfortable partnering across academic and operational teams and influencing a student-centred approach beyond your immediate team. Experience within tertiary education, student support or learner success would be valuable, but isn’t essential. We’re equally open to experienced leaders from service-focused environments who can bring transferable strengths in people leadership, performance management, coaching, engagement and continuous improvement. Ideally, you’ll bring: Proven experience leading, developing and building capability within dynamic teams. Experience driving team performance, setting expectations and creating accountability for outcomes. A genuine passion for supporting people to succeed and reach their goals. Strong relationship-building and stakeholder management skills, with the ability to work effectively across different teams. Experience in student support, pastoral care, customer service or another people-focused environment. The ability to recognise risk, respond appropriately and coordinate effective interventions. Strong organisational skills and the ability to balance operational priorities with longer-term improvements. Confidence using data, reporting and performance insights to identify trends and inform decisions. Sound judgement, empathy and the ability to navigate sensitive or complex situations. A relevant tertiary qualification or equivalent professional experience. Experience working with postgraduate or international students would be an advantage, but isn’t essential. More important is your ability to lead a high-performing team, improve the way support is delivered and help create an environment where students feel connected, engaged and equipped to succeed. Why work with us? Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun. Work within a collaborative academic environment Support postgraduate learners preparing for professional careers Gain teaching and academic experience in a supportive setting Be part of an innovative institution committed to excellence and student success To Apply: To apply for this position, please submit your resume and a cover letter detailing your relevant experience and interest in the role. Suitable candidates will be contacted as applications are received. Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students. We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. Yoobee Colleges prides itself on supporting a diverse and inclusive culture - open to inputs from creative people of all genders, ethnicity, identity, thought and experiences. We are fast movers, action orientated, keen innovators, and quick thinkers who enjoy a workplace that is inspiring and fun. Making a difference to someone’s life by sharing your industry knowledge, experience and stories is incredibly exciting and rewarding. We work passionately to prepare our students’ to be ‘work ready, world ready’ for an industry we love . . . and you can be a part of this. At Yoobee Colleges, we believe learning should be defined by the exceptional. New Zealand’s largest specialist creative and technology college; we’ve been fueling the creative and tech industries for over 30 years with talented Animators, Filmmakers, Designers, Techies, and Game Developers. We offer online delivery, alongside our campuses based in Auckland, Wellington, and Christchurch. 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