Team Leader - Technical Claims

Job description

Job Title: Technical Claims Team Lead Type: Full-Time Location: Remote What we are looking for We are looking for an experienced Team Leader to join our talented Claims Department. This person will lead a team of expert Technical Claims Handlers, covering Complaints, Fraud, Quality Assurance, Recoveries and Payment Controls. Responsibilities - Line management of a team of Technical Claims Handler, including all HR and Performance management - Drive top performance and KPI achievement in your team - Claims workflow allocation and capacity planning to achieve high productivity and quality results - Quality Assurance checks and coaching to improve quality of technical claims team output - Maintain detailed and robust oversight of the technical claims portfolio, including the escalation of any risks Skills and Experience required - A minimum of 5 years experience in an Insurance Claims Leadership Role managing +8 Direct Reports - A minimum of 5 years experience in at least one of: Complaints / Fraud / Quality Assurance - Previous experience leading in a start-up high-growth company - Deep expertise claims handling and insurance best practices - Ability to use data to drive understanding and decision making - Experience coaching colleagues to achieve improved quality and productivity - Ability to inspire and achieve top performance from your team - Highly organised and able to self-prioritise workload for the benefit of business and customer - A team player, always willing to support colleagues to achieve the right results