Team Leader, Travel Experience Leisure Europe

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are very proud of our 75+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. What You’ll Do Promote and manage leisure business operations across Europe. Execute European leisure business objectives while ensuring full contractual compliance. Lead, supervise, and support dedicated leisure agents in daily operations and ensure adequate coverage across leisure operations. Resolve escalated customer and vendor issues promptly and professionally and recommend effective corrective actions. Oversee leisure website maintenance, online reservations, and call handling. Provide ongoing field product training and support for AFWW & ARMY OCONUS programs. Maintain strong relationships with vendors and internal stakeholders. Conduct site visits to leisure offices throughout Germany. Monitor and manage leisure commissions, accounting tasks, and operational reporting. Ensure alignment with company policies and uphold a positive, professional company image. What We’re Looking For 5–8 years of experience with leisure non‑air travel products and vendor management. Strong knowledge of German vendor management practices. Demonstrated leadership and people‑management experience, strong team‑building abilities and an effective, motivational management style Excellent communication skills (written, verbal, and presentation). Proficiency in English and German. Strong PC and GDS system skills. (SABRE preferred) Ability to evaluate complex situations and make sound business decisions. High level of professionalism when interacting with senior management, clients, and vendors. Superior organizational skills and the ability to manage multiple priorities, experience in operations management (preferred). Ability to thrive in a fast‑paced environment and maintain high efficiency. Location Grafenwoehr, Germany This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!