Team Manager | Female-Led Home Programs

Job description

# **Team Manager** Join Ladder's mission to redefine strength training and help millions get stronger with our top-ranked iOS app. Full-time and remote-friendly (US time zones), with [HQ in Austin, TX](https://www.instagram.com/p/DZ8UBlTD04X/?hl=en&img_index=1). We are growing rapidly - $90M ARR ($3M in 2023), 4.9 stars (100k+ ratings), and a finalist for [Apple's 2025 App of the Year](https://www.apple.com/newsroom/2025/11/apple-announces-finalists-for-the-2025-app-store-awards/). As we scale, we're looking to bring on a Team Manager to help drive the quality, consistency, and performance of our [coach-led fitness programs](https://www.instagram.com/p/DSYMMbMjm6b/?hl=en&img_index=1) (we call them teams). Team Management at Ladder means owning the strategy, systems, and standards that make a Ladder Team work. This isn't account management. It's running a business inside a business, with real autonomy and real numbers attached to it. ## **🪜 About Ladder** - Ladder is the #1 iOS strength & conditioning app. We deliver custom weekly workout plans with in-workout coaching, progress tracking, and a tight-knit fitness community. - We've scaled fast — thanks to strong retention, smart unit economics, and a product people love. With fresh capital, momentum, and a bold vision to expand beyond fitness, we're building something your kids will brag about. - Tier 1 Investors - 2024 Series B led by Point72, plus a $100M growth capital commitment from General Catalyst; early investors include Jorge Mazal (former CPO @ Duolingo), Gina Gotthilf (former VP Growth @ Duolingo), Conner Zwick (CEO @ Speak AI), Des Traynor (Cofounder @ Intercom), Bill Shufelt (CEO @ Athletic Brew Co.), Patrick O'Shaughnessy (Invest Like The Best), and more. ## **🧑‍🚀 What you'll do** **Ownership & Standards** - Own the day-to-day execution, performance, and management of your assigned Ladder teams - Review and analyze workout programming and hold everything members see to a 5-star bar - No team is ever finished. Every workout and every member experience has to be better than the last. - Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member. **Coach Partnership** - Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships - Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members - Help coaches deliver across the whole experience - programming, coaching, media, and community - Own the metrics that drive your teams' success - Meet regularly to turn data and feedback into clear, actionable guidance **Research & Insight** - Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats). You can't improve what you haven't experienced. - Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet - Know your teams' target members deeply - who they are, what they want, and what keeps them training ## **🧬 Who you are** You're a 10x Operator - part GM, part fitness nerd, part analyst. You'll always have more coaches, teams, and good ideas than hours, and deciding what gets your week is the job. When a number moves, up or down, you don't stop at reporting it - you go deep to find out why, then you fix it or you scale it. You're comfortable owning an outcome, and comfortable telling a coach something they don't want to hear. You move fast, but nothing sloppy gets past you. You'd rather build the system than work the queue. **The Foundation** - 2+ years in business operations, program/project management, or account management - A current fitness certification (NASM, NSCA, ACE, or similar) - You know good programming from bad - you can analyze a week of workouts and say whether it holds up - You can pull data, read it, and diagnose what's actually driving it - You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems - You can build and analyze your own surveys - You thrive in fast-paced, high-agency environments **The Mindset** - Member obsessed - you lose sleep over anything less than 5-star reviews - Diagnostic and data-backed - you find what caused it, and you can prove it - Final line of defense - organized and detail-oriented to a fault, nothing ships to members that you wouldn't put your name on - Systems-minded - you thrive inside structure and leave it better than you found it - AI-native - you use it to take on things you couldn't before, not to grammar check email - High agency - you don't wait for permission to solve problems ## **🎯 Why join Ladder?** **The Business** - Well capitalized (Series B) - Profitable unit economics with disciplined growth - Big ambition: building a household name beyond fitness that our peers and children recognize in a decade **The Culture** - High-performing team that wins the right way - "Let you cook if you have the chops" environment - Veteran team focused on customer problems and fast execution **The Benefits** - Competitive salary + equity - Full health benefits (medical, dental, vision) - Unlimited PTO - New company computer and hardware - Austin HQ with remote flexibility (US time zones) - Paid fitness certifications and continuing education relevant to your role - Monthly gym membership stipend - Free Ladder membership for you and your family - Fully-stocked gym @ Ladder HQ ## **💪 Ready to build the future of fitness?** If you're a 10x Operator who wants real ownership, real numbers, and the closest thing to a personal MBA we can offer - we'd love to meet you. Already a Ladder member? Even better! 👀 See it for yourself: [our Team Manager Erica breaking down Team Varsity](https://www.instagram.com/reel/DceQtFJpSYg/)