Team Manager - Implementation Services

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a [Work Anywhere](https://careers.veeva.com/work-anywhere/) company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Join Veeva as we modernize Regulatory by building the cloud for Life Sciences and deliver Veeva RIM. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond. As a Team Manager, you lead a team that excels in software implementation delivery. Managing with a focus on operational excellence includes: - Ensuring customer and employee success - Leading through hands-on and strategic initiatives - Cultivating a positive and productive environment - Driving new practices to support implementation excellence - Creating innovative collateral to support delivery - Partnering with global and cross-function teams to provide the best outcomes Are you ready to leverage your leadership to bring innovation to the Regulatory? This is a remote, EU/UK based, position with required travel. ### What You'll Do - Lead a Professional Services team that delivers [Veeva RIM](https://www.veeva.com/products/veeva-rim/) - Responsible for hiring, performance management, and mentorship - Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers - Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success - Support and coach your team. Find and create billable work to drive productivity and hold your team accountable - Manage escalations and support sales and other teams in the pre-sales process - Cultivate trusted relationships with customers - Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery - Provide executive oversight of internal initiatives and project sponsorship - Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success ### Requirements - 5+ years of software implementation experience at a software vendor or consulting firm - 3+ years in people management - Has grown and led a professional services team - Operational excellence in leading Services including utilization and resource management - Ability to travel up to 25% of the time ### Nice to Have - Experience implementing RIM Systems for Life Sciences or regulated industries ### Interviewing with Veeva We value your time and believe in a transparent hiring process. Here is the process you can expect. - Follow the application process and submit your resume. - If moving to the interview stage, our process is as follows: 1. A conversation with the hiring manager 2. A personality assessment 3. A practical case exercise 4. A final conversation with our group's Senior Leader - Once all interviews are complete, the manager will be in touch with a final decision. ### Compensation - Total compensation: 70,000 - 120,000 EUR - The total compensation range listed here has been provided to comply with local regulations and represents a potential total compensation range for this role. Please note that actual total compensation may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position's total compensation may be composed of other types of compensation, such as variable bonus and/or stock bonus.