Team Member at Shake Shack

Job description

SUMMARY The Team Member is responsible for providing exceptional customer service while accurately processing transactions in a fast-paced quick service restaurant environment. This role involves greeting customers, taking orders, handling payments, and ensuring a smooth checkout experience. Team Members assist with maintaining cleanliness and organization at the front of the restaurant and helping with food preparation and restocking. AVAILABLE SHIFTS 3 PM or 4 PM start, until 12 AM/close BENEFITS & PERKS Starting Pay : $19.29 per hour, plus tips. Dental and Vision Insurance: Available after 60 days Health Insurance : Available to eligible full-time employees after 1 year Transportation Benefits : Free RTD EcoPass or employee parking reimbursement Additional Benefits: EAP, Critical Illness, Hospital Indemnity, and Life Insurance options 401(k) Retirement Savings Plan: Available after 6 months Employee Discount : Available at Skyport restaurant and retail locations Paid Leave : Provided in accordance with applicable Colorado and federal laws Supportive team environment with training and professional development opportunities. PRIMARY RESPONSIBILITIES Greet customers warmly and take their orders accurately. Process payments efficiently using the cash register or point-of-sale (POS) system. Provide information about menu items and answer customer inquiries. Ensure the checkout area is clean, organized, and well-stocked. Assist with food preparation or restocking items as needed during shifts. Address customer complaints or issues promptly and professionally. Collaborate with team members to ensure smooth restaurant operations. Follow health and safety guidelines to ensure a safe dining environment. REQUIRED SKILLS/ABILITIES Genuine interest in providing a positive guest experience Friendly, outgoing, approachable personality Ability to work well with others and support a positive work environment Ability to work in a fast-paced environment Dependable Flexible to work nights, weekends, and holidays Ability to follow all guidelines and procedures set forth by FMS/Skyport, brand partners, airport, federal, state, and local employment regulations Strong communication skills and ability to handle stressful situations Strong problem-solving skills and ability to exercise good judgment Ability to use basic math; e.g., addition, subtraction, and basic fractions Must successfully complete required airport security and background screening, including a federal background check. EDUCATION AND EXPERIENCE: High school diploma or equivalent preferred but not required. Basic understanding of kitchen safety and sanitation practices. WORKING ENVIRONMENT Airport: This position operates in a climate-controlled international airport environment. The temperature, volume of noise, and exposure to the public is outside the control of First Meridian Services, Inc. The position requires use of public spaces as provided by the airport. Restaurant: This position may require frequent exposure to a restaurant or retail operation environment. Regular exposure to varying temperatures (hot/cold/freezing), fumes, vapors, industrial restaurant equipment, noise, and guests will be a common occurrence. The nature of restaurant work requires the Team Member to possess certain physical abilities. Those listed here are representative of those that must be met by the employee to successfully perform this job. Most of the workday is spent standing or walking and working in close proximity to others. Eye-hand coordination, depth perception, finger dexterity, and functional vision and speech perception are required. Some bending, crouching, pushing/pulling and lifting/lowering of 20-50 lbs. Some repetitive motions with hands, wrists, or arms. Must be able to operate all equipment used in the restaurant. Some exposure to skin irritants, electrical equipment, and sharp instruments. Risk to these exposures is minimized by strict adherence to company standards, policies and procedures. Physical Requirements & Frequency: Bend- Occasionally Climb/Crawl - Occasionally Sit - Rarely Kneel - Occasionally Squat - Occasionally Stand/Walk - Constantly Mental Requirements & Frequency: Communicate Orally - Constantly Evaluating - Frequently Perform Calculations - Occasionally Read/Comprehend - Regularly Reason/Analyze - Regularly Write - Occasionally HIRING PROCESS Application Deadline : August 3rd 2026 This date represents our anticipated application deadline and may be extended based on business needs. Interested? Click "apply now" and include an updated resume for consideration. If we choose to proceed with your application, be on the lookout for a text or email from us to set up an initial interview. Internal Applicants: Current First Meridian Services employees must meet applicable internal transfer eligibility requirements to be considered for this opportunity. Generally, employees must have been in their current position for at least six months and have no disciplinary documentation within the previous six months. Please get in touch with your manager or HR with questions regarding eligibility. First Meridian is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, disability, or protected veteran status. About First Meridian Services At First Meridian Services, Inc., our team members are our greatest asset. We are committed to building a workplace that excites, rewards, and supports you—one where passionate, professional, and knowledgeable individuals can grow and thrive. We are constantly seeking great people who will make us even greater. As you get to know our culture and mission, we hope you’ll take full advantage of the opportunities to enhance your profession and contribute to our shared goals. We believe in creating a rewarding environment where you can build a long and successful career. Welcome to First Meridian Services—where your future takes flight.