Tech Lead - 360 Customer Support

Job description

The Role Position Overview Provide technical support for the software package(s) developed by the company, and its supporting technologies. Utilizing problem solving skills and experience in analysis across a range of technologies such as Linux, JAVA, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX Assist to maintain technical documentation, FAQs and knowledge bases. Work within defined standards and procedures to ensure security and integrity of data and systems are maintained, and participate in constant improvement of those standards. Provide technical skills, innovation and ideas around all of the technologies that the Operations team supports. Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues Deploying, maintaining, improving and monitoring high load web applications Being effective, responsive and methodical in a production environment Providing a high level of communication and participating in client support directly “Hands on” participation with the operations team in the support of client facing systems. Assist in the training of other team members as appropriate. Effectively advocate and communicate for the team. Be an advocate for the applications and technologies supported and represent their best interests. Primary Objectives and Responsibilities List Separate Categories of Responsibilities Support the applications by working through assigned issues. Prioritize and respond to all issues with a sense of urgency. Understand, in depth, the technical aspects of the supporting systems including hardware and network. Responsive application troubleshooting using log analysis, SQL Server analysis and OS debugging on Linux and Windows Problem solving complex issues by collaboration and effective research. Support the Hosted environment including supporting technologies such as VMWare, Java, Apache, Tomcat, Oracle, MSSQL, Linux. Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations. Support the Software delivered by the company, including on-site, remote access and hosted. Pro-actively and pre-emptively identify potential issues and subsequently plan and resolve these issues to provide systems scalability and availability. Provide on call support for the applications Work on assigned special projects to ensure delivery. Assist other team members with their issues, duties and projects. Customer servicing both internal and external stakeholders by regular communication on updates and relevant issues. Effectively manage and reasonably set internal and external client expectations. Experience, Skills and Attributes Self-starter with high drive and determination Ability to handle multiple projects Strong written and verbal communication skills Why join Evotix? Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus. Time to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing. (AMER/EMEA) Financial Future: Generous tiered 401k plan that increases over time. (AMER) Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance. Growth Opportunities: Educational benefits to help you keep learning and growing. Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact. Ready to Make a Difference? If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you! Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed. Who are Evotix? We're a growing global EHS SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare-the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level. At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. People who pursue Excellence , show Leadership , deliver Impact , earn Trust , and Empower those around them.