Tech Lead - Infrastructure Services S 4C

Tech Lead - Infrastructure Services S Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Responsibilities Microsoft 365 - Configuration, management and operations of M365 products and services, including Exchange Online, Teams and CoPilot. AWS (12–15 production VMs) - Configuration, management and operations of the AWS environment, covering domain controllers, application servers, web servers and SQL servers. - Management of the wider AWS footprint, predominantly AWS services including Route 53. Azure - Management of the Azure footprint, including SQL Server used for Dynamics 365 reporting. Platform Operations & Patching - Creation of server images. - Policy definition and configuration. - Patching operations using Ninja and SCCM — application patching via Ninja, base OS patching via SCCM. - Management of on-premise Windows compute infrastructure. - Management of Linux environments running Boomi. - Flexibility to participate in an on-call rotation and provide support outside regular business hours, including weekends, when required for critical P1 and P2 incidents Required Skills & Experience - Experience in cloud and Microsoft platform administration, with genuine hands-on exposure to both Azure and AWS. - Strong Microsoft 365 administration skills across Exchange Online and Teams, including tenant configuration, policy management and service health troubleshooting. - Working experience with Microsoft Entra ID: identity configuration, conditional access, application registration and hybrid identity. - Practical AWS administration experience covering EC2, VPC networking, Route 53 and RDS or self-managed SQL on EC2. - Azure administration experience including IaaS, Azure SQL and resource governance. - Demonstrated experience with enterprise patch management using SCCM and a modern alternative such as NinjaOne or Intune. - Experience building and maintaining standardized server images. - Windows Server administration at an expert level, plus working Linux administration capability. - Strong PowerShell scripting skills for automation of provisioning, patching and reporting. - Professional working proficiency in English and Spanish. - Experience migrating from SCCM to Intune in an enterprise environment. - Exposure to Microsoft CoPilot deployment, licensing and governance. - Familiarity with Boomi as an integration platform, or comparable iPaaS tooling on Linux. - Experience with monitoring platform consolidation and integrating cloud telemetry into a single dashboard. - Exposure to Dynamics 365 reporting architecture. - Infrastructure-as-code capability (Terraform, ARM/Bicep or CloudFormation). Education & Certifications - Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline. - Microsoft Certified: Azure Administrator Associate (AZ-104) (desirable). - Microsoft 365 Certified: Administrator Expert or Endpoint Administrator Associate (desirable). - AWS Certified SysOps Administrator or Solutions Architect Associate (desirable). Qualifications Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering Certifications AWS Certified Solutions Architect - Professional - Amazon Web Services (AWS)Amazon Web Services (AWS) Required Skills Agile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more} Language English (Required) Language Proficiency - Advanced - C1 Additional Job Location - Job Type Regular Master Skill List - Infrastructure Services S Remote Type - Hybrid Work Shift - Day Job (Mexico) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.