Tech Screening Agent

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. 2.0 DESCRIPTION Conduct guided technical screenings for candidates as part of their interview process. Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility. Validate access to required tools and platforms (e.g., Zoom, email, CRM). Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software. Provide real-time guidance and maintain a supportive, professional demeanor. Accurately log all screening outcomes and escalate any issues to the appropriate teams. Collaborate with recruiting and onboarding teams to support interpreter readiness. Take inbound customer service or support calls as needed. Support Testing Team admin, to include maintaining assessment bank, data entry for daily testing activities, and other tasks as needed. 3.0 REQUIRED SKILLS Entry-level role – prior tech support experience preferred. Minimum 1 year of call center or customer service experience required. Strong attention to detail and ability to follow structured processes. Ability to multitask and stay organized in a fast-paced environment. Basic knowledge of using laptops/desktops, Wi-Fi connectivity, and simple troubleshooting. Clear and professional communication skills in English (both spoken and written). Comfortable assisting individuals with varying levels of technical understanding. 4.0 DESIRED SKILLS AND EXPERIENCE Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms. Experience working in a virtual or remote environment.