Tech Support Engineer - Part-time

Job description

**Job Title:** Tech Support Engineer **Employment Status:** Part-time (~10 hours/week) **Location:** 1060, Vienna, Austria **Compensation:** The minimum gross monthly salary for this position, according to the applicable collective agreement, is €2,547 gross per month on a full-time basis and will be calculated based on the actual monthly working hours. \*final compensation dependent on related experience level --- **About Ketryx:** Ketryx is an AI software platform that enables healthcare life sciences companies to ship life-saving regulated products in weeks instead of years. Exploding product complexity is burying companies in compliance paperwork and blocking innovation. Our AI software removes this friction, dissolving the historical tradeoff between innovation and compliance, and enables regulated industries to innovate at the pace of modern software. Since launch, Ketryx already touches the lives of **100M patients** and powers **all of the world's top five medical device manufacturers.** Backed by Lightspeed Ventures, our founders are the former Head of AI at Amgen and CTO of Wolfram Cloud. Healthcare and life sciences is just the beginning for us. Automotive, aerospace, energy — if it's regulated, it's because society decided it matters. These products move humanity, shape our future, and are safety-critical. Come join us and help build the AI platform to power safe innovation. **About the Role:** At Ketryx, we’re on a mission to help medical software teams build secure, reliable applications that make a real difference in people’s lives. We give them the tools to automate the tough parts of compliance and quality so they can focus on what matters most: creating life-saving products with confidence. We're looking for a Part-time Tech Support Engineer to join our team. In this role, you'll be at the core of ensuring our technology supports our growth. You'll be key in supporting operations for a scale-up with two international offices (Boston (US), Vienna (AT)) and a team of 100+ talented professionals. Your work will have a direct impact on the future of healthcare technology. **About You:** You’re passionate about software and making a real impact. You’re curious, enjoy solving tough problems, and love the idea of working in a fast-moving environment where you can take initiative. You’re comfortable collaborating in English with team members from different areas, and you take pride in owning projects from beginning to end. Above all, you’re excited about using technology to improve patient outcomes. Ideally you will be currently located in Vienna or able to relocate quickly. Unfortunately, we are unable to provide visa sponsorship for this position in Austria to candidates who do not already have a valid work permit. **What You'll Do** - Serve as primary IT support contact for Boston and Vienna offices - Prioritize and manage multiple requests - Handle device provisioning and user lifecycle management (onboarding/offboarding) - Ensure reliable operation of Google Workspace and macOS environments across the company - Monitor performance and troubleshoot issues across company devices - Own Ketryx internal IT support channel - Support security & compliance initiatives **Preferred Skills:** - Understanding of Google Workspace, Microsoft Office, and macOS - Understanding of identity management/SSO systems - Experience with ticketing systems (ServiceNow, Jira, Zendesk) - Clear communication skills with non-technical users - Documentation skills for creating user guides and procedures - Understanding of networks, security, and device management - Fluency in English **Additional Skills:** - Experience with Mobile Device Management (MDM) - Experience with backup and recovery procedures - Basic scripting (PowerShell, Bash) for automation tasks - Patience when explaining complex concepts - Problem-solving and analytical thinking - Proactive approach to identifying potential issues **Our Tech Stack** - **Frontend:** TypeScript, React, Next.js, Tailwind - **Backend:** PostgreSQL, Redis, GraphQL, Prisma - **Testing:** Vitest, Playwright, Cucumber - **Infrastructure:** AWS (e.g. S3, RDS, ECS), Datadog - **Collaboration:** Slack, GitHub, Figma, Jira, Confluence ### What We Offer - Competitive compensation - Generous stock options possible - Work in an exciting field with a positive impact on the world - Opportunity to learn and grow as part of a global team - Generous PTO for full-time Ketryx is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances **Ketryx** is saving and improving lives by making medical software safe and reliable. We empower software teams building medical applications to create safe, secure, and compliant products used by patients and providers worldwide. We believe that, by automating much of the documentation and quality processes, teams will be able to produce safer and more innovative medical software faster. Ketryx is at the forefront of helping teams incorporate AI/ML into medical software and that’s why we need you!