Tech Support II - (Mac/Windows/Troubleshooting) - *Onsite*

Job description

Why Join GEICO? At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. GEICO is seeking a highly motivated Sr. Tech to join our Technical Field Engineering team. This role provides on-site technical support and maintenance across our regional offices, ensuring seamless IT operations. The ideal candidate will be proactive and have a strong technical background with expertise in both Windows and MAC Operating System, hardware, software, networking, automation, and AV systems support. This is an on-site role that requires full-time presence. You will play a pivotal part in GEICO’s transformation from a traditional IT model to a tech-driven organization with a focus on engineering excellence. ** Onsite: 5 days a week Monday - Friday from 8:00am - 5:00pm** Key Responsibilities: · Diagnose and resolve complex technical issues related to hardware, software, networks, VOIP and AV systems. · Provide direct technical support to associates both in person and remotely. · Install, configure, and maintain IT infrastructure and equipment. · Monitor system performance and implement corrective actions when necessary. · Ensure compliance with security, backup, and redundancy strategies. · Create custom scripts to automate tasks and enhance system efficiency. · Engage with vendors and IT personnel for issue resolution. · Provide, create, or improve technical documentation/standard operating procedures · Participate in designing information and operational support systems Support system developers and programmers in specialized areas of IT infrastructure. · Ability to provide on-call support for high severity incidents · Understand core network technologies (DHCP, DNS, TCP/IP, VLAN, SNMP) · Manage Windows Server (Print, File, etc.) and Backup solutions Project Management: · Hands-on support for technical projects such as office relocations, infrastructure upgrades, and technology rollouts. · Collaborate with internal teams to align tech support with business objectives. · Ensure project completion within scope and timelines. · Meet project deadline expectations. Communication & Collaboration: · Act as a liaison between regional offices and the broader GEICO Tech organization. · Work with Org Change Management to ensure smooth technology rollouts and minimize disruption. · Provide regular reports on technical issues, project status, and process improvement opportunities. · Strong verbal and written communications skills. · Ability to work well independently or as part of a team. Continuous Improvement & Innovation: · Stay updated on the latest technology trends in field engineering Identify and implement process improvements, automation, and new technologies to enhance service delivery. · Assist in training and mentoring junior associates. Basic Qualifications: · Bachelor's degree in information technology, Engineering, Computer Science, or a related field (or 4 years of equivalent experience). · 5+ years’ experience supporting operating systems (Windows, & Macintosh). · 5+ years of hands-on experience in technical support, IT infrastructure, networking, or AV systems support. · Strong analytical skills with demonstrated problem-solving ability. · Experience in IT equipment lifecycle management. · Excellent problem-solving and customer facing skills. · Proven ability to operate in high pressure situations handling multiple competing priorities. · Willing to work in a fast-paced environment where travel might be required. · Experience with Windows Servers (i.e. Backup, Print, File, etc.) · Ability to develop clear, concise documentation. · Ability to lift and transport IT equipment (40-50 lbs). Required Qualifications: · CompTIA A+ Certification · CompTIA Net+ Certification · Scripting experience (Python, bash) and understanding of APIs Preferred Qualifications: · Microsoft AZ-800 · Cisco CCNA · Apple Certified Support Professional (ACSP) certification · Jamf Certified Associate Experience with: · Microsoft Active Directory · Microsoft Office (Word, Excel, Outlook, PowerPoint) · Microsoft SharePoint · Microsoft Autopilot · Microsoft Intune · PowerShell scripting · Python coding · Zscaler #LI-FA1 The GEICO Pledge: Great Company: Protecting customers through life’s twists and turns with innovation and integrity. Great Careers: Personalized development programs, mentorship, and certification assistance. Great Culture: Inclusive and collaborative culture rooted in shared success. Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future. The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.