Tech Support Specialist MX Global

Job description

Company Description Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description YOUR WORK-LIFE OPPORTUNITY: We are seeking a proactive and goal-oriented Technical Support Specialist with exceptional communication skills and experience in support and customer service. If you have a passion for technology and an innate ability to work autonomously, even in the absence of clear instructions, we want to hear from you! As a Technical Support Specialist, you will play a key role in managing and supporting various Live Operations Platforms, including Customer Relationship Management (CRM), Single Sign-On (SSO) systems, Voice Platforms, Chatbots, Quality Assurance (QA) tools, Learning Management Systems (LMS), Knowledge Base, Basic log reading and more. Key Responsibilities: Lead and support internal technical projects, such as migrating to new systems and implementing new tools. Troubleshoot and resolve technical issues efficiently to ensure seamless operations. Configure and optimize platform settings to improve performance and workflow. Collaborate with cross-functional teams to enhance system functionality and user experience. This role requires strong technical problem-solving skills, attention to detail, and the ability to work in a dynamic environment. If you are eager to thrive in a dynamic environment and are excited about the prospect of learning and growing within the realm of technology, this is the perfect opportunity for you to make a significant impact while developing a rewarding career. Join us as a Technical Support Specialist, and let's embark on a journey of innovation and excellence together. Qualifications BE A PART OF A TEAM WHERE YOU WILL: ● Provide outstanding support to B2B users, swiftly resolving incidents related to our diverse range of platforms ● Exhibit your technical prowess by implementing innovative configurations to enhance system performance and user experience ● Proactively escalate complex requests to platform providers or other technical teams, ensuring timely and effective solutions ● Collaborate closely with internal teams, such as Development, Product, and Operations, to address issues and contribute valuable insights for continuous improvement ● Foster a strong cooperative relationship with platform vendors, engaging in open communication and active collaboration during recurring reviews ● Contribute to the continuous improvement of our support processes, working with other team members to streamline workflows and enhance overall efficiency YOU HAVE: ● A strong passion for technology and a genuine interest in pursuing a career in technical support ● A hunger for knowledge and a willingness to learn and develop new skills, even if you don't have prior experience in a technical support role ● A global understanding of technical concepts or relevant educational background in computer science, IT, or a related field would be beneficial ● Exceptional problem-solving skills, where no challenge is too small or too daunting for you to conquer ● A results-oriented mindset, with the ability to take initiative and drive towards achieving objectives ● Proficiency in English, enabling effective communication with internal teams, B2B users, and platform providers ● An empathetic, inclusive, and curious attitude that reflects your passion for understanding user needs and delivering exceptional support experiences We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you! Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We believe driven talent deserves: 🌟 An enticing equity plan that lets you own a piece of the action. 💪 Top-notch private health insurance to keep you at your peak. 🍔 Monthly Glovo credit to satisfy your cravings! 💳 Discounts on transportation, food, and even kindergarten expenses. 🏊 Discounted gym memberships to keep you energized. 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! 👪 Enhanced parental leave, and office-based nursery. 🧠 Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc). So, ready to take the wheel and make this the ride of your life? Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website ! Additional Information