Technical Account Manager

Job description

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. THE ADVENTURE AHEAD 🚀 As a Technical Account Manager, your mission is to build, grow, and deepen vital customer relationships to ensure our enterprise partners achieve ultimate success with Docebo. You will serve as the premier strategic partner and technical liaison, effortlessly bridging the gap between executive, business, and technical stakeholders to turn their long-term visions into reality. By transforming customer goals into tangible, AI-powered initiatives, you will champion platform health, cultivate lifelong partnerships, and maximize business impact across. THE DAY-TO-DAY 🗓️ - Architect the Future: Translate high-level customer business goals and eLearning objectives into long-term technical strategies that extract maximum power from Docebo's capabilities. - Own the Relationship: Take absolute responsibility for the technical and product health of the customer journey, partnering with the Account Team to drive account growth and overcome roadblocks. - Command the Room: Design and deliver compelling performance presentations regarding contractual SLAs directly to senior and executive management, translating complex technical insights into clear business outcomes. - Guard the Platform: Continuously track and optimize technical health indicators—including API usage, integrations, custom modules, and login trends—to catch and mitigate risks before they ever impact stability. - Drive Systemic Excellence: Team up with internal Premium Advisors to evaluate support case patterns, delivering operational efficiencies and advising on robust workarounds during critical events. - Pioneer Innovation: Lead the charge on small proof-of-concept pilot projects, testing out-of-the-box software scenarios with stakeholders before running a full-scale organization roll-out. - Bridge Internal Worlds: Collaborate seamlessly across internal customer-facing functions to synchronize account planning, champion customer feedback, and align technical priorities with upcoming releases. YOUR SUPERPOWERS ⚡ - SaaS Troubleshooting Master: Bring 5+ years of core technical troubleshooting expertise layered with 2+ years of enterprise account management experience within a SaaS landscape. - Global Ecosystem Navigator: Display the flexibility to accommodate EMEA time zones alongside the excitement and readiness to travel internationally (with notice) up to 25% of the time. - Technical Chameleon: Possess a unique ability to rapidly digest complex technical architectures and effortlessly reduce complexity when communicating with executive or non-technical stakeholders. - Web Tech Fluent: Demonstrate a solid handle on front-end development technologies (JavaScript, CSS, HTML, RESTful APIs) alongside back-end practices and Single Sign-On protocols (OAuth 2.0, SAML). - Data Integration Powerhouse: Master at least two of the following: creating/executing SQL queries, leveraging iPaaS technology (e.g., Workato, Zapier), or steering BI reporting tools (e.g., Snowflake, Tableau, Looker). - Process-Driven Strategist: Tackle challenges with an analytical, project management mindset, taking proactive ownership of initiatives and establishing release readiness testing plans. - Future-Ready Innovator: Comfortable navigating AI-assisted workflows and advising enterprise customers on how emerging automation and AI features integrate into existing configurations. BONUS POINTS (OPTIONAL) 🎯 - Cloud Certified: Holding an active AWS Product Certification is a major asset. - LMS/HCM Ecosystem Expert: Prior professional experience operating within the e-Learning, Learning Management Systems, or Human Capital Management industries. - Scalability Architect: Background supporting or consulting on enterprise platform performance, uptime optimization, and massive scalability. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO https://www.docebo.inc/home/default.aspx), been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by five core values—Grow Together Win Together, Build with Our Customer, Clear is Kind, Own Outcomes, Progress Over Perfection—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to recruiting_accommodations@docebo.com. 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