Technical Account Manager

Job description

ABOUT FABLE SECURITY AI-driven threats and human error are today’s biggest enterprise security risks. Cybercriminals don’t hack systems—they exploit people. Human errors drive 70% of security breaches, making human behavior the primary and growing attack surface. At Fable, we believe that the right tools can convert people from targets to another layer of defense. Fable is the human risk platform that directly shapes employee behavior. Designed for simplicity and enterprise scale, our agentic platform synthesizes complex employee data, pinpoints risky behaviors, and deploys highly relevant interventions to people automatically, in real time, right where they work. Backed by Redpoint Ventures and Greylock Partners and founded by early Abnormal Security team members, Fable is solving cybersecurity’s biggest challenge in a multi-billion-dollar market. Our team includes alumni from Meta, Twitter, Flexport, and top-tier universities like Waterloo, Columbia, Berkeley, Purdue, CMU, Stanford, UCLA, and USC. We are experiencing explosive growth, making this a career-defining opportunity to join and shape the future of security. ROLE SUMMARY As a Technical Account Manager, you will own the post‑sale technical relationship for a portfolio of customers. You’ll lead onboarding and implementation, drive adoption and value realization, surface product feedback, and act as the bridge between our customers and our product/engineering teams. Your goal is to deliver measurable ROI, reduce time‑to‑value, and foster long‑term renewals and expansion. KEY RESPONSIBILITIES - Onboarding & Implementation - Lead technical kickoff calls and project‑manage the implementation process - Configure integrations, data feeds, and custom workflows to meet customer needs - Develop detailed onboarding plans with timelines, milestones, and success criteria - Customer Enablement & Adoption - Conduct regular health checks and usage reviews - Deliver tailored training sessions - Identify and mitigate adoption blockers; proactively surface risk signals - Advise customers on developing and operationalizing a human risk program roadmap, from baseline awareness to measurable culture change - Partner with CISOs and security leaders to integrate Fable’s behavioral insights and automation into their larger cybersecurity strategy - Provide best-practice frameworks for maturing human risk management over time - Technical Advocacy & Escalation - Serve as the primary technical contact for your accounts - Triage and prioritize support tickets, collaborating with Engineering - Escalate critical issues and drive resolution through cross‑functional coordination - Value Realization & Expansion - Build business‑case analyses and ROI reports to demonstrate realized value - Quantify the maturity and impact of customers’ human risk programs, translating behavioral improvements into business-level outcomes - Partner with AEs on upsell and renewal conversations - Identify expansion opportunities - Product Feedback & Roadmap - Collect and synthesize customer feedback, feature requests, and competitive insights - Evangelize new product capabilities and beta programs - Liaise with Product and Engineering to influence roadmap priorities - Relationship Management - Develop trusted advisor relationships with technical and security stakeholders (e.g., CISOs, SecOps) - Coordinate Quarterly Business Reviews (QBRs) to align on goals, KPIs, and success metrics QUALIFICATIONS - 3–5 years of customer‑facing technical roles in a SaaS environment (e.g., TAM, Solutions Engineer, Implementation Specialist) - Proven track record driving technical implementations and adoption for mid‑market or enterprise customers - Strong project management skills with attention to detail and accountability - Exceptional written and verbal communication skills; able to present to both technical and executive audiences - Customer‑obsessed mindset with a bias for proactive problem‑solving and escalation management - Experience in cybersecurity, risk management, or compliance domains NICE‑TO‑HAVES - Familiarity with SIEM, IAM, UEBA, or SSO platforms - Prior background in high‑velocity startup environments - Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience WHAT WE OFFER - Competitive base salary + bonus on renewals and expansions - Equity in a venture‑backed, high‑growth company - Comprehensive benefits: health, dental, vision, 401(k) with match - Flexible PTO