Technical Account Manager

Job description

ABOUT LIVEKIT LiveKit is building the infrastructure layer for the voice-driven era of computing. Our platform gives developers everything they need to build, test, deploy, scale, and observe agents in production. Founded in 2021, LiveKit powers voice AI applications for OpenAI, xAI, Salesforce, Coursera, Spotify, and thousands of others, collectively facilitating billions of calls each year. ABOUT YOU LiveKit is looking for an experienced Technical Account Manager (TAM) to own the long-term technical relationship with a portfolio of our most strategic accounts as their go-to expert on LiveKit, and our go-to expert on them. You'll set the technical direction, drive customer outcomes, and orchestrate the full LiveKit team behind each account. This is not a quota-carrying role. It's also one of the first TAM roles at LiveKit, so you'll shape the function and the playbook as we hire more TAMs over the next year. You'll thrive as a Technical Account Manager if you: - are obsessed with the success of every customer you work with - are known as the go-to person for tackling tough technical problems - can shift between deep technical detail and executive context without dropping either - can write a one-pager an exec will read and a Slack reply that lands well with an engineering audience - can ramp on a customer's stack and get to a useful conversation in days, not weeks The best way to impress us is by walking us through a customer engagement you're proud of, and by tinkering with LiveKit along the way 😊 WHAT YOU'LL DO - Own the technical relationship and long-term outcome for a portfolio of strategic accounts, typically the most sophisticated voice AI and real-time engineering teams in our customer base. - Drive architecture reviews and design consultations to understand each customer's deployment, model their growth trajectory, and steer them toward what will scale. - Deepen product adoption by identifying capability gaps between what customers have built and what the platform supports. - Quarterback the full LiveKit team behind each account, partnering with Developer Success Engineers on day-to-day technical work, Forward Deployed Engineers on deep implementations, and routing hard issues to support and engineering. - Be the customer's voice inside LiveKit, translating field signal into product, pricing, and positioning feedback that actually moves the roadmap. - Lead executive business reviews that connect platform health to business outcomes, surface technical risks ahead, and align both teams on what comes next. - Be on-site with customers for major launches and executive reviews, and lead LiveKit's response in critical escalations to keep the customer's leadership in the loop. - Spot expansion signal early and hand it cleanly to sales. You don't carry the number, but you usually see it first. - Build the playbooks. This is a new function at LiveKit, and you'll define the engagement model for the company's most important accounts. WHO YOU ARE - 8+ years in technical, customer-facing roles such as TAM, Solutions Architect, Sales Engineer, or a senior engineering role with heavy customer exposure. - A track record as the trusted technical voice for engineering customers. Engineering teams have leaned on your judgment when the path forward wasn't clear. - Fluent in developer-platform fundamentals like APIs, SDKs, frameworks, and deployment patterns. You don't write code day-to-day, but you can hold your own in technical conversations with engineers. - Familiarity with real-time, distributed, or developer-platform systems. Enough to understand the technical challenges customers face at scale, even if you haven't shipped them yourself. - Comfortable owning a portfolio with a proactive system for tracking customer health, not just reacting to fires. - You communicate with precision in writing and in person, with engineers and executives. You don't soften a recommendation when the customer needs to hear it straight. BONUS POINTS - Direct experience with WebRTC, SIP, media servers, or voice AI infrastructure (if you've ever debugged that-one-weird-audio-issue, we want to talk to you). - Experience building or operating LLM agent systems, voice AI pipelines, or other AI-native applications. - Time spent at a developer tools or infrastructure company. - Hands-on coding in Python, JavaScript/TypeScript, or Go. - Open source contributions. What you've shipped tells us how you think. - Early-stage startup experience. You've not just run the playbook, you've written the playbook. OUR COMMITMENT TO YOU - An opportunity to build something truly impactful to the world - Contribute to open source alongside world-class engineers - Competitive salary and equity package - Health, dental, and vision benefits - Flexible vacation policy LiveKit is an equal opportunity employer and does not discriminate on the basis of any characteristic protected by applicable law. If you require a reasonable accommodation during the application or interview process, please contact recruiting@livekit.io.