Technical Account Manager

If you're a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth, this could be the opportunity you've been waiting for.We're looking for a Technical Account Manager to join a friendly, collaborative, and highly knowledgeable team where your ideas are valued, your development is supported, and your impact is visible.Based in the heart of Angel, London, you'll work with a diverse portfolio of clients, helping them align technology with business goals while identifying opportunities to improve services, solve challenges, and drive growth.This is more than an account management role. It's a chance to become a trusted advisor to clients and develop towards a future career path as a Client Partner, vCIO, or Fractional IT Partner. As a Technical Account Manager, you'll be the trusted point of contact for key clients, ensuring they receive exceptional service while identifying ways technology can help them achieve their business objectives. You'll combine commercial awareness, relationship management, and technical understanding to deliver value, strengthen partnerships, and grow accounts. What You'll Be DoingBuild Trusted Client RelationshipsAct as the primary contact for a portfolio of key clientsDevelop strong relationships with senior business and technical stakeholdersUnderstand client priorities, challenges, and long-term goalsAdvocate for your clients internally to ensure outstanding service delivery Drive Growth & Strategic ValueDevelop and execute account plansIdentify upselling and cross-selling opportunitiesSupport client retention through proactive engagementPartner with internal teams to turn opportunities into revenue Oversee Service DeliveryEnsure successful delivery of IT services, projects, and consultancy engagementsWork closely with Project Managers, Service Desk teams, and Technical LeadsLead regular service reviews and performance discussionsManage escalations and help resolve complex client challenges Commercial & Financial ManagementTake ownership of the commercial performance of your accountsSupport contract renewals and pricing discussionsContribute to business cases for new initiativesManage contractual and commercial agreements Become a Strategic AdvisorStay informed on industry, technology, and regulatory trendsHelp clients make informed technology decisionsTranslate business challenges into practical technology solutionsIdentify future opportunities and emerging client needsRequirementsWhat We're Looking ForProven experience in Technical Account Management, Account Management, or a similar client-facing roleStrong understanding of IT services, infrastructure, and cloud technologiesExperience managing complex client relationships with multiple stakeholdersTrack record of growing accounts and delivering commercial successExperience within the Accounting or Financial Services sector would be advantageousStrong commercial acumenExcellent communication and stakeholder management skillsComfortable engaging with senior leadership and C-suite stakeholdersStrategic thinker with the ability to balance commercial and technical prioritiesStrong negotiation, influencing, and problem-solving abilitiesAbout YouYou are:Commercially minded but relationship-focusedTechnically credible and curiousConsultative and confident in front of clientsSelf-motivated and accountableCalm under pressure and solutions-orientedA collaborative team player who enjoys working across technical and commercial teamsRecruitment ProcessTelephone interview with the Recruitment Manager30-minute Microsoft Teams interview with the Hiring ManagerOnline Thrive AssessmentFinal stage interviewBenefitsWhat's in it for you?23 days annual leave, plus your birthday off to celebrate however you choose.BUPA Cash Plan to support your health and wellbeing.50% flexible working, offering the perfect balance between home and office.Work from home allowance to help create a productive and comfortable workspace.Two paid charity days each year to support causes that matter to you.Ongoing professional development, including funded training and qualifications.Three company social events each year, bringing the team together to celebrate success and have fun.The opportunity to take on a leadership role within a growing and innovative business.A chance to directly influence product development, business strategy, and service delivery.A collaborative, ambitious, and high-performing team environment where your contribution is valued.A competitive salary and benefits package that recognises your experience and impact.This is an opportunity to join a company where you'll have the autonomy to make a difference, the support to grow your career, and the chance to help shape the future of the business.

If you're a technically credible Account Manager who enjoys building trusted client relationships, influencing technology strategy, and driving commercial growth, this could be the opportunity you've been waiting for.

We're looking for a Technical Account Manager to join a friendly, collaborative, and highly knowledgeable team where your ideas are valued, your development is supported, and your impact is visible.

Based in the heart of Angel, London, you'll work with a diverse portfolio of clients, helping them align technology with business goals while identifying opportunities to improve services, solve challenges, and drive growth.

This is more than an account management role. It's a chance to become a trusted advisor to clients and develop towards a future career path as a Client Partner, vCIO, or Fractional IT Partner.

As a Technical Account Manager, you'll be the trusted point of contact for key clients, ensuring they receive exceptional service while identifying ways technology can help them achieve their business objectives.

You'll combine commercial awareness, relationship management, and technical understanding to deliver value, strengthen partnerships, and grow accounts.

What You'll Be Doing

Build Trusted Client Relationships

• Act as the primary contact for a portfolio of key clients
• Develop strong relationships with senior business and technical stakeholders
• Understand client priorities, challenges, and long-term goals
• Advocate for your clients internally to ensure outstanding service delivery

Drive Growth & Strategic Value

• Develop and execute account plans
• Identify upselling and cross-selling opportunities
• Support client retention through proactive engagement
• Partner with internal teams to turn opportunities into revenue

Oversee Service Delivery

• Ensure successful delivery of IT services, projects, and consultancy engagements
• Work closely with Project Managers, Service Desk teams, and Technical Leads
• Lead regular service reviews and performance discussions
• Manage escalations and help resolve complex client challenges

Commercial & Financial Management

• Take ownership of the commercial performance of your accounts
• Support contract renewals and pricing discussions
• Contribute to business cases for new initiatives
• Manage contractual and commercial agreements

Become a Strategic Advisor

• Stay informed on industry, technology, and regulatory trends
• Help clients make informed technology decisions
• Translate business challenges into practical technology solutions
• Identify future opportunities and emerging client needs

Requirements

What We're Looking For

• Proven experience in Technical Account Management, Account Management, or a similar client-facing role
• Strong understanding of IT services, infrastructure, and cloud technologies
• Experience managing complex client relationships with multiple stakeholders
• Track record of growing accounts and delivering commercial success
• Experience within the Accounting or Financial Services sector would be advantageous
• Strong commercial acumen
• Excellent communication and stakeholder management skills
• Comfortable engaging with senior leadership and C-suite stakeholders
• Strategic thinker with the ability to balance commercial and technical priorities
• Strong negotiation, influencing, and problem-solving abilities

About You

You are:

• Commercially minded but relationship-focused
• Technically credible and curious
• Consultative and confident in front of clients
• Self-motivated and accountable
• Calm under pressure and solutions-oriented
• A collaborative team player who enjoys working across technical and commercial teams

Recruitment Process

1. Telephone interview with the Recruitment Manager
2. 30-minute Microsoft Teams interview with the Hiring Manager
3. Online Thrive Assessment
4. Final stage interview

Benefits

What's in it for you?

• 23 days annual leave, plus your birthday off to celebrate however you choose.
• BUPA Cash Plan to support your health and wellbeing.
• 50% flexible working, offering the perfect balance between home and office.
• Work from home allowance to help create a productive and comfortable workspace.
• Two paid charity days each year to support causes that matter to you.
• Ongoing professional development, including funded training and qualifications.
• Three company social events each year, bringing the team together to celebrate success and have fun.
• The opportunity to take on a leadership role within a growing and innovative business.
• A chance to directly influence product development, business strategy, and service delivery.
• A collaborative, ambitious, and high-performing team environment where your contribution is valued.
• A competitive salary and benefits package that recognises your experience and impact.

This is an opportunity to join a company where you'll have the autonomy to make a difference, the support to grow your career, and the chance to help shape the future of the business.

T-Tech is one of the fastest growing IT Support and Cloud Services providers in the UK, serving small and medium-sized businesses. Our customers demand and deserve great service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk and costs, and to create the right infrastructure for change. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.With over 20 years’ experience in the industry, our sister company, Ladybird Communications are well placed to advise and supply businesses with all aspects of communications including; Telephone Systems - VOIP and CTI Solutions - Call Recording Solutions - Service and Support - Reduced Rate Telephone Calls and Line Rentals - Business Broadband -Cabling, Cat5e, Cat6 and Fibre Installations

T-Tech is one of the fastest growing IT Support and Cloud Services providers in the UK, serving small and medium-sized businesses. Our customers demand and deserve great service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk and costs, and to create the right infrastructure for change. At T-Tech, we’re about keeping UK business up and running, resolving problems quickly, providing personal attention and providing our customers with reliable IT support when they need it.

Our business focuses on 6 areas of service: Business Consultancy; IT Support; Technical Consultancy; Cloud, Networks & Security; Intelligent Automation; and Communications.

T-Tech has created a working environment that is personally and professionally challenging and enjoyable. At T-Tech you will be joining a talented team that values your input and knowledge. We are looking for highly motivated, talented individuals to join us in realising our vision.

With over 20 years’ experience in the industry, our sister company, Ladybird Communications are well placed to advise and supply businesses with all aspects of communications including; Telephone Systems - VOIP and CTI Solutions - Call Recording Solutions - Service and Support - Reduced Rate Telephone Calls and Line Rentals - Business Broadband -Cabling, Cat5e, Cat6 and Fibre Installations