Technical Account Manager

Job description

Singular is a marketing intelligence platform that unifies marketing analytics, giving marketers actionable insights from previously siloed data. By connecting upper funnel marketing data with lower-funnel attribution data, marketers can measure ROI from every touchpoint across multiple channels and optimize spend down to the most granular levels. Singular currently tracks over $10 billion in digital marketing spend to revenue and lifetime value across industries including commerce, travel, gaming, entertainment, media, and on-demand services. Singular customers include companies like Lyft, Yelp, Airbnb, LinkedIn, Symantec, Zynga, Match, and Twitter. Singular is backed by Norwest Venture Partners, General Catalyst, Thomvest Ventures, Method Capital, Translink Capital, DCM and Telstra Ventures. Visit www.singular.net to learn more. Singular is looking for a talented, experienced Technical Account Manager for China, with exceptional technical, organization and communication skills to join our growing team. Our team is tech savvy, quality and service oriented, and is facing interesting challenges on multiple technologies. As TAM you’ll be responsible for the technical needs of all China based customers, handling issues/requests they raise while aiming to solving most if it on your own. For the more complex issues you’ll be working closely with our Support and R&D teams to handle escalations, while always representing the needs of your customers. What you'll do: You’re expected to be a natural problem solver, independent, to be able to keep up with a start-up environment, treat challenges as opportunities and constantly come up with new ideas to improve our day to day. You need to have a strong technical aptitude, lots of energy and be able to speak with both technical and non-technical audiences. What you'll need: - Professional English skills (verbal and written) – a must - Ability to self-manage time and prioritize tasks accordingly - Aptitude to multitask with a high volume of tasks - Strong technical orientation (we like to get our hands dirty) - At least two years experience as TAM/Technical Support - Previous experience in a B2B SaaS company – an advantage - B.A required, relevant field – an advantage As a proud equal opportunity employer, we're committed to hiring top talent regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We don't just accept difference - we celebrate you being who you are for the benefit of our employees, our products, and our community.