Technical Account Manager

Role Summary
We are looking for a Technical Account Manager to own and scale Agoda’s Supply Tech Ecosystem. This role focuses on ensuring partners can reliably integrate and operate on Agoda’s platform across core supply capabilities such as ARI and content, while also enabling new use cases through the same integration layer.

The role sits at the intersection of Product, Engineering, Supply, and Partners, and requires a hands-on individual who can combine technical depth with execution. The ideal candidate is comfortable using Python and SQL to automate workflows, analyze data, and build proof-of-concept solutions to validate ideas before they are scaled.

Key Responsibilities

• Own the technical and operational health of assigned partner integrations, developing a deep understanding of their systems, capabilities, limitations, and data models to drive scalable solutions across Agoda’s platform

• Use Python scripting, SQL, and data analysis to monitor integration quality, identify recurring issues, quantify business impact, and continuously improve outcomes through data-driven insights

• Design and implement automation, internal tooling, and lightweight proof-of-concept applications (e.g. scripts, dashboards, simple web apps) to reduce manual work, improve visibility, and validate ideas prior to formal product investment

• Collaborate closely with Product and Engineering teams by providing clear problem definitions, technical context, and validated assumptions for partner–related initiatives

• Support Supply and Commercial use cases enabled through partners, including B2B rates and other distribution-specific configurations, ensuring solutions are scalable and operationally sound

• Take end-to-end ownership of initiatives from problem identification through execution, communicating clearly with internal stakeholders and external partners on progress, risks, trade-offs, and recommendations

Required Skills and Experience

• Strong proficiency in Python for scripting, automation, and data analysis

• Strong SQL skills and experience working with large datasets

• Solid understanding of APIs, authentication methods, and system-to-system integrations

• Experience working with platform partners, integrations, or Channel Manager–like ecosystems

• Ability to work independently, manage ambiguity, and make informed trade-offs

Preferred Skills

• Experience building lightweight internal tools or web applications (e.g. Django, Flask, FastAPI)

• Experience with BI or reporting tools

• Familiarity with hotel distribution concepts such as ARI, rate plans, and inventory

• Experience automating workflows using schedulers, cron jobs, or background tasks

Ways of Working

• Strong sense of ownership and accountability

• Hands-on, execution-focused, and comfortable building solutions directly

• Data-driven and outcome-oriented

• Clear and direct communicator who can work effectively across teams

Why This Role Exists
As Agoda’s Partner ecosystem continues to scale, integration complexity increases. This role exists to ensure partners are not only connected, but operating efficiently and delivering high-quality supply at scale, through the use of automation, tooling, and rapid experimentation.