Technical Account Manager

Job description

## The Role Atomic is seeking a Technical Account Manager to own the ongoing technical success of our reseller and partner portfolio. You'll work with financial institution customers, Account Executives, Implementation, Support, Product, and Engineering to keep work clear, scoped, technically healthy, and moving toward successful outcomes. This role requires strong customer-facing communication, technical curiosity, project management rigor, and the ability to translate customer needs into clear next steps. You'll spend time listening to customers and building a relationship. You'll own the communication cycle, taking time to thoroughly understand issues and requests, escalating them to the right internal partners, and finally communicating resolution and next steps to customers. ## What You'll Do - Own the technical operating rhythm for a portfolio of accounts. - Partner with Account Executives to define, scope, and track customer work and future opportunities. - Coordinate across partner teams, FI customers, and Atomic internal teams so ownership, next steps, risks, and timelines stay clear. - Build reusable partner-facing and FI-facing enablement materials: welcome packets, onboarding templates, one-pagers, and support guides. - Spot recurring integration issues, support patterns, and product/process gaps; turn them into durable improvements. - Run customer status calls and internal planning conversations with the right attendees and a clear decision/action trail. - Escalate technical, support, scope, and timeline risks early with evidence, customer impact, and recommended paths forward. ## About You - Excellent verbal and written communication skills for understanding customer issues, asking questions, and providing updates and explanations. - Experience in technical account management, implementation management, solutions consulting, professional services, partner success, customer success engineering, or a similar customer-facing technical role. - Strong project and stakeholder management across multiple accounts or workstreams. - Strong operational instincts: owners, timelines, risks, decisions, and systems of record stay clean. - Curious about partner and customer businesses, not just tickets or tasks. - Able to spot repeated patterns and turn them into scalable process or documentation. - Interest in technical topics and driven to understand the nuts-and-bolts of software integrations. ## Nice To Haves - Fintech, financial institution, embedded finance, or regulated-customer experience. - APIs, JSON, webhooks, Postman/curl, SQL, or observability tooling. - Experience with planning and automation tools like Pylon and Linear. - Some experience writing or reviewing code, and writing technical documentation. ## Compensation ### Benefits And Perks - Medical, dental, vision, and 401(k). - Equity through stock options. - Remote-first workplace. - Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year. - Continuing education. - Paid parental leave.