Technical Account Manager

Job description

***This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.*** We're a high-growth staffing agency, and we're hiring a Technical Account Manager to own and grow a portfolio of client relationships while **driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical role**s. In this role, you will act as: - A strategic hiring partner to founders and technical hiring leaders (CTOs, VPs of Engineering, technical founders) - A commercial owner focused on account growth and retention - A trusted point of contact ensuring successful technical placements and client satisfaction This role is ideal for someone who combines strong relationship-building skills, commercial instincts, and operational thinking within a technical staffing or technical recruiting environment. **KEY RESPONSIBILITIES** **Placements & Hiring Success** You will oversee hiring activity across your accounts to ensure strong delivery and successful placements. - Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations - Aligning hiring priorities with budgets and business goals - Ensuring hiring processes move quickly and efficiently - Monitoring active technical searches and placement progress - Managing client communication throughout the hiring lifecycle - Supporting offer, closing, and onboarding coordination - Acting as the escalation point for complex client situations **Client Retention & Growth** You will own the overall health, retention, and expansion of your client portfolio. - Driving account growth through upsells and additional technical hiring opportunities - Maintaining strong client relationships and long-term retention - Identifying risks early and proactively managing client satisfaction - Expanding partnerships across multiple engineering/technical teams within client accounts - Supporting renewals and ongoing partnership conversations - Forecasting technical hiring demand and upcoming headcount needs **Strategic Client Partnership** You will serve as a trusted advisor to clients throughout the partnership. - Building long-term relationships with founders and technical hiring leaders - Advising clients on technical hiring strategy and market/talent insights - Conducting strategic check-ins and business reviews - Helping clients improve hiring processes and technical role definition - Positioning the company as a long-term technical hiring partner rather than a transactional vendor **SKILLS & EXPERIENCE** - 5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent - Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business - Experience managing multiple technical client accounts simultaneously - Strong placement and client retention track record across technical roles - Commercial mindset with the ability to grow accounts through upsells and expansion - Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers - Strong communication and relationship management skills - Ability to manage fast-paced hiring processes across multiple clients - Highly organized with strong operational thinking **WHAT SUCCESS LOOKS LIKE** - Strong client retention and satisfaction - Consistent successful technical placements across accounts - Growth through upsells and expanded partnerships - Clients view us as a trusted strategic technical hiring partner - Hiring processes run smoothly and efficiently - Risks and delivery issues are identified and addressed proactively **IDEAL CANDIDATE PROFILE** This role is well-suited for: -Excellent English skills, written and spoken -Experience placing AI specialists, ML engineers, or other AI/ML-focused roles - Familiarity with the AI hiring market and current AI talent landscape - Technical staffing or agency professionals who thrive in client-facing environments - Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders - Commercially minded operators who enjoy growing accounts and building partnerships - Relationship-driven professionals focused on retention and long-term success - People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment **Scale Army** is a staffing agency dedicated to connecting international talent with US-based companies. We cover a broad range of positions and industries, from customer support and sales roles to engineering and executive-level positions. ### **Application Process:** ### To be considered for this role these steps need to be followed: - Fill in the application form - Record a video showcasing your skill sets