Technical Account Manager

Job description

About the Role Arch Systems is seeking a talented Technical Account Manager to join our rapidly scaling team and help guide our customers in successfully implementing our impactful solutions. This role will support both global customers and those operating in U.S. government and defense environments. Candidates must be based in the United States and a US citizen. If you're prepared to cultivate and enhance client relationships, lead technical discussions, drive portfolio growth, and thrive in a collaborative and innovative environment, we want to hear from you! What You Will Own & Drive Support the Customer Success team with pilots, deployments, renewals, and subsequent expansion programs Own projects across account management, program management, and professional services to improve customer satisfaction Track and coordinate technology deployments with customers and partners on a global scale Coordinate between customers and Engineering teams by prioritizing support requests and helping resolve technical and product questions Work directly with customers, alongside Technical Project Managers, Account Managers, and other Applications Engineers at Arch, to deliver successful rollouts and end-to-end solutions, including the Factory Map and across the broader product stack as needed What You Bring to The Table 3+ years of Account Management or Customer Success experience in an Electronics Manufacturing or SaaS environment, with a proven track record of meeting or exceeding quota and driving strong customer satisfaction Bachelor's degree or equivalent Experience with project management methodologies Technical proficiency with Python, database queries, and API usage Strong analytical skills, with experience drawing insights from large data sets Excellent organizational skills and attention to detail Strong interpersonal and written/verbal communication skills, with the ability to manage multiple priorities simultaneously Cultural sensitivity and demonstrated ability to collaborate effectively across teams in Asia, Europe, and the Americas What Makes You Stand Out Experience supporting government, defense, or highly regulated industry customers Experience working with GovCloud environments Experience working in or supporting manufacturing operations teams Experience in Network and/or IoT applications Advanced experience with scripting, Python, and complex database queries Strong project management experience around solution deployments Training or instructional experience with customers or internal teams How We Will Support You Innovate with Impact: Be part of a team developing transformative data products that optimize and revolutionize manufacturing operations globally. Your work will directly impact efficiency, sustainability, and growth for some of the world’s leading industrial companies. Collaborative Environment: Join a passionate, multidisciplinary team that values innovation, open communication, and teamwork. We foster a culture of continuous learning, mutual respect, and cross-functional collaboration, empowering everyone to contribute meaningfully. Growth & Development Opportunities: Advance your career through hands-on experience in product leadership, data-driven decision-making, and technical innovation. Arch supports professional development with pathways for skill enhancement, leadership growth, and increasing product vision expertise. Equity & Ownership: Share in the company’s success through equity ownership, aligning your personal success with Arch’s mission and growth. Remote-First Flexibility: Embrace a remote-first work culture that provides flexibility and balance, supporting productivity and connection in a collaborative virtual environment. Application Process Please submit resumes in English. We encourage passionate applicants to apply, even if they don’t meet every qualification. At Arch, we value authenticity and believe in hiring individuals as their full, unique selves. We’re committed to fostering an environment where team members can leverage their strengths while continuously learning and growing. Don’t let imposter syndrome hold you back—if you’re excited about this opportunity, we’d love to hear from you! About Arch Systems At Arch Systems, we empower discrete manufacturing facilities with deep data insights that enable optimal efficiency, precise KPIs, and proactive decision-making. We work with leading manufacturers to integrate and optimize their data for actionable intelligence, fueling productivity and operational excellence. Compensation Practices Arch Systems is committed to equitable, transparent, and market-competitive compensation. This role is remote-first, and compensation is benchmarked using San Francisco Bay Area market data as the reference point for our pay ranges. The San Francisco Bay Area total compensation range for this position is $115,000 - $155,000 based upon qualifications and experience. For candidates based outside the Bay Area, compensation may be geo-adjusted based on location-specific market data, cost of labor, and local market practices. Final compensation is determined by job-related factors including experience, skills, scope of responsibility, and performance expectations, in accordance with applicable pay transparency laws. In addition to cash compensation, this role may be eligible for equity awards, aligning individual impact with Arch Systems' long-term success. For U.S.-based employees, benefits include comprehensive medical, dental, and vision coverage for employees and dependents, retirement contributions, and additional programs that support wellbeing and professional development. International candidates hired through our approved global employment partners will receive regionally competitive benefits and are eligible for non-qualified stock options (NQSOs) from Arch Systems, allowing participation in the company's long-term success. Remote Equal Arch champions a remote-first work environment since its inception, promoting flexibility and inclusivity across all teams. While we welcome talent from diverse locations, we currently do not offer visa sponsorship. Arch is committed to full compliance with regulations from the Office of Foreign Assets Control (OFAC) to ensure alignment with all applicable sanctions programs. This means we do not engage in transactions or employment practices that conflict with OFAC regulations, including the hiring of individuals residing in regions subject to US sanctions.