Technical Account Manager

Job description

Position overview This position reports to the Senior Director of Analytics and Technical Account Management; it works to standardize and automate analytical processes. In this role, you will join a team that partners closely with advertisers, agencies, publishers, and internal Product and Engineering teams to ensure accurate campaign setup, measurement, and ongoing support. You’ll be responsible for managing ad trafficking and integrations, troubleshooting live trackers, and supporting data preparation and analysis to improve measurement fidelity. Day-to-day activities will include campaign setup and QA, issue resolution, Excel- and Looker-based data exploration, and client-facing technical support. We’re seeking a candidate with 2+ years of experience in programmatic advertising and digital media analytics. Compensation Base Salary Range: $80,000-$100,000 This role includes a competitive compensation package consisting of base salary, performance-based bonus, and equity. Final compensation will be determined based on experience, level, and location. What you'll learn An important part of our culture is continuing education and the open sharing of ideas. We offer: Access to a broad network of investors and advisors who can help you and your team succeed Mentorship from executives with decades of experience in adtech and media Regular internal knowledge-sharing sessions An education budget to support ongoing professional growth and development Specifically, in this role, you will learn: Gain a deep understanding of attention metrics and media quality measurement Work alongside Technical Account Managers to develop scalable campaign execution and measurement solutions that support our clients and internal teams Learn how business units collaborate by working within a transparent, cross-functional environment Core responsibilities Managing Ad Operations and Trafficking for Adelaide advertiser and publisher campaigns, ranging from campaign set up and generating tags to ensuring measurement fidelity Troubleshooting and QA for live trackers while defining processes to automate this workflow in conjunction with both Product & Engineering teams Support on integrations with new publishers and partners, which may involve specific nuance and debugging of Javascript & HTML Analyzing granular measurement based data to help improve upon our tracker development and implementation Excel and Looker to explore, clean, and filter data in preparation for analysis Provide client support by answering questions, resolving issues, and providing guidance on how to use our platform and metric Stay updated on the latest developments and best practices in the digital media industry What you'll bring 1–3 years of experience in Ad Operations, Media Analytics, or a related field Troubleshooting – Familiarity with troubleshooting JavaScript, particularly in the context of ad tags or tracking pixels Excel Expertise – command of Excel, including pivot tables, lookup functions, and formula-based analysis to support data exploration and reporting tasks Data Quality & Testing - Strong attention to detail in building data validation, profiling routines, and root cause analysis workflows Communication & Collaboration - Excellent interpersonal skills with experience working cross-functionally; ability to translate technical concepts for non-technical audiences and deliver training/support Educational Background & Experience - Bachelor’s degree in a quantitative, technical, or analytical field (e.g. Computer Science, Math, Physics, Engineering) or a rigorous coding bootcamp with a portfolio demonstrating the above skills. Benefits Health & Wellness Medical, dental, and vision insurance Paid time off Parental leave Employee development & wellness stipend Holiday break Volunteer time off Financial & Compensation Competitive salary Performance-based quarterly bonus Stock options 401(k) retirement plan Workplace & Equipment Remote-first environment New York office access Access to available WeWork spaces Equal Employment Opportunity (EEO) Statement Adelaide is proud to be an Equal Opportunity Employer, committed to fostering a diverse, equitable, and inclusive workplace where all employees can thrive. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Our commitment to equal opportunity employment extends beyond basic compliance to encompass the active cultivation of a workplace that values different perspectives, backgrounds, and experiences. TL;DR Fast-growing measurement company looking for a Technical Account Manager with 1-3 years of experience in Ad Operations or Media Analytics. Who we are Adelaide is the leader in one of the fastest-growing areas of advertising: attention measurement and activation. Since 2020, we’ve become the trusted media quality measurement partner for 40% of Fortune 50 brands who rely on our award-winning AU metric to plan smarter campaigns, invest in high-quality inventory, and drive stronger business outcomes. Adweek has called Adelaide’s AU “the attention economy’s most widely recognized metric,” and AdExchanger named it “Best Measurement/Analytics Capability.” Our business continues to scale rapidly, outperforming the industry with a 35% three-year CAGR. What began as a 9-person startup in 2019 is now a team of more than 75. The past year brought meaningful expansion. We launched the AU ecosystem, giving brands, media agencies, and publishers a unified way to leverage and transact on AU. We broadened our programmatic footprint with custom bidding in Google DV360 and pre-bid targeting in The Trade Desk, and grew our partner roster to over 125 platforms and publishers. Leading brands like Dell, Diageo, and Jaguar Land Rover—along with premium publishers such as Hearst, Spotify, and The New York Times—continue to demonstrate AU’s value across the media lifecycle. Adelaide is backed by prominent investors such as Human Ventures (Joe Marchese), Aperiam Ventures (Joe Zawadzki & Eric Franchi), WGI (Jonah Goodhart), and Irwin Gotlieb. We have a NYC office and a London WeWork, but operate as a remote-friendly company with flexible work options. How we work We’re a team of action-oriented doers—management rolls up their sleeves and contributes every day. Our culture is rooted in curiosity and rigor: opinions are held lightly, debated openly, and strengthened through testing. Everyone is encouraged to play a role in shaping planning and strategy. We’re built on belonging and growth—94% of employees report a strong sense of belonging, and 81% say they’re happy at work.