Technical Account Manager

Job description

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. At LiveRamp, we believe connected data drives better experiences—and we power those experiences across the advertising ecosystem with unmatched scale, privacy, and precision. As a Technical Solutions Consultant (TS), you’ll partner with leading brands, agencies, platforms, and data providers to implement and optimize LiveRamp’s ad tech solutions. In this role, you'll act as a trusted technical advisor, owning key accounts from onboarding through expansion. You’ll help customers activate data across channels, navigate signal loss, and measure outcomes—while also helping to build internal best practices that level up our broader team. Responsibilities: Technical Client Solutions Management Lead the end-to-end onboarding and technical adoption of LiveRamp’s ad tech solutions, serving as a trusted technical advisor to brands, advertisers, agencies, and financial institutions. Build and maintain strong, consultative client relationships to align technical implementation with business objectives. Implementation & System Configuration Design and execute strategic implementation plans tailored to client goals. Oversee the technical setup and configuration of data onboarding, identity resolution, and audience activation workflows within LiveRamp platforms. Troubleshoot integration challenges and deliver scalable solutions to drive platform value. Technical Project Management & Support Track customer adoption metrics and usage patterns to identify optimization opportunities. Proactively recommend system enhancements to improve campaign performance, operational efficiency, and alignment with evolving client needs. Cross-Functional Technical Collaboration Act as the technical liaison between clients and internal teams, including product, engineering, technical services, legal, and privacy. Manage escalations, support the rollout of platform updates, and coordinate QA and UAT processes for new deployments. Customer-Facing Technical Documentation & Enablement Develop and maintain clear, comprehensive technical documentation such as runbooks, integration guides, and workflow maps. Deliver technical enablement and training to both customers and internal teams to ensure successful product adoption and long-term success. Customer Advocacy & Product Feedback Translate customer feedback into actionable insights for product development and roadmap planning. Advocate for client needs to refine platform features, reduce complexity, and increase automation in workflows. Strategic Communication & Stakeholder Engagement Communicate complex technical concepts in a clear, client-friendly manner across both business and technical audiences. Provide regular updates on project milestones, product enhancements, and issue resolutions to drive stakeholder alignment. Client Engagement & Industry Representation Support LiveRamp’s strategic initiatives through occasional travel for client meetings, workshops, and industry events. Strengthen client relationships and reinforce LiveRamp’s position as a leading ad tech partner. Qualifications: Technical Skills Understanding of Ad Tech Ecosystem: Familiarity with DSPs, SSPs, DMPs, CDPs, ID graphs, clean rooms, and data onboarding. Data Integration & APIs: Experience working with REST APIs, file-based integrations (e.g., SFTP), and data transformation processes. Web Technologies: Knowledge of web tracking (e.g., pixels, tags, cookies), identity resolution, and data flow across the martech/ad tech stack. Data & Querying: Competency in SQL, data analytics tools, or scripting for troubleshooting and insights. Troubleshooting & Debugging: Strong problem-solving skills in diagnosing and resolving technical issues across distributed systems. Client-Facing & Communication Skills Client Relationship Management: Ability to engage with both technical and non-technical stakeholders across advertisers, agencies, and publishers. Solution Design & Presentation: Comfort creating and presenting solution proposals, technical diagrams, and use-case-specific workflows. Project & Account Management: Experience managing complex onboarding projects with cross-functional stakeholders and tight deadlines. Customer Advocacy: Ability to translate customer feedback into actionable insights for product and engineering teams. This is a hybrid role working 2 days a week from either our San Francisco, New York City, Seattle or Little Rock locations. The approximate annual base compensation range is $100,000 to $140,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team. Benefits: People: Work with talented, collaborative, and friendly people who love what they do. Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave. Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives. Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more. Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers) RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located More about us: LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp. LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates. California residents : Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process. To all recruitment agencies : LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.