Technical Account Manager - Canadian Casualty

Job description

Job Title: Technical Account Manager Location: London/Hybrid (Typically 2/3 days in the office) Type: Full time– Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch) At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity. Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own. Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you. What we can offer: We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent. You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc. Further perks of working with us (Fixed benefits): Employer pension contribution of 10% (providing you, the Employee provides 5%). Good work life balance - flexibility to suit you. Competitive salary. Life Assurance at X4 of your base salary. Group Income Protection. Generous Annual Leave entitlement. Private Medical Insurance. Group annual bonus scheme. Principal Responsibilities The primary purpose of this role is to drive the delivery of a high-quality, efficient, and enhanced end-to-end operational service to both Clients and Brokers/Account Executives. Key responsibilities include: Ensuring the effective delivery of all Broker Support activities in line with the target Ardonagh operating model. Overseeing the services provided by third-party providers, fostering strong collaboration and ensuring service excellence. Maintaining a comprehensive understanding of end-to-end operational processes, including IBA, Premium Processing, Claims, and other middle-office functions. Key Accountabilities Support the preparation and review of placement documentation, ensuring compliance with minimum standards, Ardonagh procedures, and market regulatory requirements. Initiate and oversee premium processing activities, providing guidance and support to processing technicians in resolving queries and issues. Maintain accurate, complete, and compliant placement records within GXB. Utilise relevant market and internal systems to support and streamline the placement process. Support the internal file audit programme, working closely with the File Review and Internal Audit teams to ensure compliance and continuous improvement. Take ownership of key contractual obligations and critical dates, including payment warranties, subjectivities, and Notices of Cancellation (NOCs). Collaborate with Clients, Brokers, and internal stakeholders to resolve cash and credit control issues, identify root causes of recurring challenges, and implement process improvements. Contribute to the identification and implementation of operational efficiencies and best practices across the team. Stakeholder Management Develop and maintain effective working relationships with key colleagues and stakeholders across Ardonagh Specialty, including: Risk & Compliance IT & Digital Management Information Business Entity Team IBA Premium Processing (including offshore teams) Claims Compliance and Governance Ensure full adherence to all applicable regulatory, compliance, and governance requirements, including but not limited to: Contract Certainty Client and Market Due Diligence Key Performance Indicators (KPIs) Audit Requirements and Processes Authorisation Matrix Skills, Experience and Competencies Minimum of 5 years' experience within London market insurance. Strong technical knowledge of casualty and liability insurance classes; experience in Canadian Casualty/Liability would be advantageous. Demonstrated experience of London Market processes and practices. Strong willingness to learn and develop new skills and responsibilities. Excellent communication and interpersonal skills, with the ability to engage professionally and effectively with clients and colleagues at all levels. Proactive, collaborative, and confident approach to supporting team and business objectives. Ability to perform effectively under pressure and manage competing priorities to meet deadlines. Strong process improvement mindset, with the ability to standardise procedures and identify opportunities for increased efficiency. Adaptable and receptive to change, with the ability to embed new processes and ways of working as directed by leadership. Strong IT skills, including proficiency in Microsoft Word, Excel, and PowerPoint. Think you don’t meet every requirement? We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group. Interview Process: At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company: Submit your application with your CV, emphasising your skills and experience related to the job. Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions. If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future. Depending on the role, you may be invited to attend a second stage interview with further members of the team. If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback. We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know. #PFI If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check. Note to recruiters and employment agencies: We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.